Владислава
Customer support representative
- Вік:
- 23 роки
- Місто проживання:
- Харків
- Готовий працювати:
- Дистанційно, Київ, Львів, Харків
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10437677
Завантажений файл
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Personal details: Employment
Team Leader 11/2022-10/2023
Namecheap, Inc / Kharkiv, Ukraine
[
Phone • Lead and drive a team to meet quality and other performance targets
[
• Carry out performance reviews of individual team members and a
Location: team in one unit
61173 Kharkiv Ukraine
• Monitor and provide regular reports on team progress and
Birth: performance
03.04.2001 • Delegate tasks and decisions and ensure the team is organized to
complete them according to the relevant standards
Languages:
Shift Leader 11/2022-10/2023
Russian Native
Namecheap, Inc / Kharkiv, Ukraine
Ukranian Native
English Upper-Intermediate • Provide general supervision on the shift to ensure systems and
processes are running smoothly
Social Media: • Organize and manage the workflow on shifts, including balancing the
workload
• Facilitate problem-solving and resolve conflict situations
LinkedIn
• Be an escalation point for clients, determine and approve exceptions
Instagram
• Maintain reports on shift performance as required
• Develop and maintain in-depth product knowledge
Middle Quality Analyst (additional task) 2/2022-9/2023
Namecheap, Inc / Kharkiv, Ukraine
• Reviewing Customer Support Representative's chats and tickets
• Correcting CS Representative's mistakes and giving relevant
suggestions and general feedback regarding their work
• Providing tips for CS reps regarding customer care, including nuances
of current issues
• Sending detailed QA reviews for chats and tickets based on
departmental and company standards
SSL Customer Support Representative 11/2020-11/2022
Namecheap, Inc / Kharkiv, Ukraine
• Provide excellent customer service through e-mail and chat in a timely
manner
• Develop and maintain in-depth product knowledge
• Fixing website-related issues on customers' behalf
• • Report and escalate issues and incidents based on guidelines
• • Communicate customer feedback to the corresponding
department/staff in order to develop processes for better serving
customers
•
• Maintain reports on processed customer inquiries as required
• Perform other department-related regular and ad-hoc tasks when
required
Social Media:
http://[
zharska-90b242217/
http://[
Інші резюме цього кандидата
Київ, Львів, ще 2 міста
VLADYSLAVA ZHARSKA Personal details: Employment Team Leader 11/2022-10/2023 E-Mail Namecheap, Inc / Kharkiv, Ukraine Phone • Lead and drive a team to meet quality and other performance targets and expectations...
Київ, Львів, ще 2 міста
VLADYSLAVA ZHARSKA Personal details: Employment Team Leader 11/2022-10/2023 E-Mail Namecheap, Inc / Kharkiv, Ukraine Phone • Lead and drive a team to meet quality and other performance targets and expectations...
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