Юлія

Customer support representative, 20 000 грн

Зайнятість:: Повна зайнятість.
Вік:: 28 років
Місто:: Львів

Контактна інформація

Шукач вказав телефон , ел. пошту та адресу.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10496826

Досвід роботи

Personal assistant

з 10.2022 по нині (1 рік 7 місяців)
Assistans Balans i Sverige (Stockholm), Інші країни (Медицина, охорона здоров'я, аптеки)

I worked as a Personal Assistant for the person with restricted mobility. My responsibilities were to provide assistance in daily routines, such as self-care, training, food preparation etc. I ensured that all the lifting, moving and training equipment is in optimal condition and ready to use. I accompanied my client socially and created positive atmosphere in the working environment.
While working on this position, I learned to organise the day of my client efficiently. I showed great results in performing 2-3 tasks at once and developed warm and friendly relationship with my client. I proofed myself as an efficient and quick troubleshooter.

Prospector

з 05.2021 по 05.2022 (1 рік)
Veo Worldwide Services, Львів (Оптова торгівля, дистрибуція, імпорт, експорт)

I joined this project on its early stage. My team and me collected and stored in CRM information about producers and manufactories of FMCG in Ukraine with the purpose to buy goods for the store chain in France. I was prospecting the database while performing cold and warm contacts by the phone with the purpose of establishing partnership.
While working on this position, I mastered the skill business communication and negotiations. I was the one who performed the first batch purchase in the department. We as a team eventually bought over 100 Euro-pallets of Ukrainian goods for the Store Chain and organised delivery to France.

Sales representative

з 01.2015 по 01.2018 (3 роки)
ZARA, Львів (Роздрібна торгівля)

Greeted customers and helped them with product questions, selections and
purchases, assisted customers with prompt and polite support.
Helped customers locate products. Answered customer questions to share information about products, availability and pricing Checked store system for visual area merchandise.
Used consultative sales approach to understand customer needs and
recommended relevant offerings.

Освіта

School #45

Львів
Середня, з 2000 по 2011 (11 років)

English Language, Literature, Technical Translations

Знання і навички

Компʼютерна грамотність Робота з клієнтами Пунктуальність Завзятість Уважність Комунікабельність Бажання вчитися і розвиватися Ведення CRM Уміння швидко засвоювати нову інформацію Ability to quickly learn new information Punctuality Computer literacy Communicability Work with clients Identification of the client's needs Attentiveness Detailing OS setup Adaptability English translation Стресостійкість Фітнес-тренування Мерчендайзинг Візуальний мерчандайзинг Здатність до навчання Відповідальність Неконфліктність Adobe Photoshop Adobe InDesign HTML Google Analytics Google Docs MS Excel Google Trends Active Directory Адміністрування Windows Server Oracle VM VirtualBox MS Azure Письмовий переклад

Знання мов

Англійська — просунутий
Українська — просунутий
Шведська — вище середнього
Норвезька — середній

Додаткова інформація

I am a self-motivated junior IT technical specialist with a passion for top-notch customer service. Being a quick learner with excellent follow-through and implementation skills, I always focused on continuous improvement of my knowledge and professional approach. I possess exceptional organisation skills which help me to build and maintain efficient work- and self-study flow. I meet new challenges with enthusiastic and positive attitude.

Hobbies:
Embroidery
Gym Workout
Vegetarian Cooking