Вікторія

Hi, I'm here to tell you a little bit about myself. I am interested in the opportunity to join

About me
your team, because I have a great desire to contribute to a common cause and contribute

to the achievement of common goals.

I have a deep understanding and practical experience in working with clients, some of

which is acquired in the field of design, retail, gastronomy. I am always open to new

Viktoriia Kykot technologies and innovations, ready to explore and implement them to provide highly

effective solutions.

Follow me

viktoriia_kykot
Let's start cooperation and create something incredible together!

Contact me Languages Interests

[відкрити контакти](див. вище в блоці «контактна інформація») English: Intermediate Squash

[відкрити контакти](див. вище в блоці «контактна інформація») Germany: Upper Intermediate Travels&Mountains

@Viktori2vivi Ukrainian: Native Board games

Education x
E perience

Mobile Apps Design course at “Designly”. 2023 Freelance U X/UI designer. 2023-2024
U X/UI Design course at “Designly”. 2023 ,
Barista Barmen , Wirtshaus Zum Lustigen Hirsch, full-time.
’
Bachelor s degree , Philology at University of Customs and -
2022 2023

-
Finance. 2018 2022 Sales Assistant LC , Waikiki, full-time. 2020-2021

f
So t skills Hard skills
Empathy to customers
Proficiency in PC Skills, Microsoft Office (Word, Excel,
Empathy also enables me to anticipate potential pain points or PowerPoint)

challenges that clients may encounter, allowing me to proactively This includes proficiency in operating systems like Windows or
address issues before they escalate, turning negative experiences mac OS , as well as mastery of various software tools such as

into positive ones. Microsoft Office, email, web browsers, internet search, etc. I'm
also adept at quickly learning new software and tools, adapting
Attention to details

to different work environments, and grasping fundamental
It helps me avoid errors and ensures the quality of customer
technology concepts
service. I carefully track details in inquiries and remember

z
important client information to provide personali ed support
Understanding o f E-commerce Principles

It will allow me to effectively work with online platforms, manage
x
Fle ibility in learning topics across di fferent industries

the web store, process orders, and coordinate transaction
My experience working in various industries allows me to quickly
processes. Additionally, this knowledge will help me apply
adapt to new topics and effectively address client issues in
effective marketing strategies to increase sales and attract new
different fields. I am ready to learn and implement new ideas and
customers
approaches in customer service to achieve complete client

satisfaction
Basic K
nowledge o f Zendesk, Magento, CRM (Customer
R elationship Management ), ERP (Enterprise Resource

Planning)

Ability to argument my decisions

I know how to present my solution to the client and the team
Although I don't have practical experience working with these
within time limits. Also, for each decisions I give an
z
platforms, I have familiari ed myself with their theoretical
argumentation based on studies
aspects and operational principles. I am very interested in

Ability to work independently and in a tea m
-
gaining hands on experience on these platforms and applying

’
I can solve problems independently and I m also ready to
my knowledge to succeed in this field

collaborate with colleagues and leverage collective experience to Client brie fi (ng Google Forms

find optimal solutions Secondary researc

Sel f-motivation
SWOT analysi
Definition of target audience (5W method, Customer
I am always open to new knowledge and constantly strive to
Segmentation, Persona Card
improve my skills. This allows me to stay updated on the latest
Competitor analysi
trends and approaches and continually enhance the quality of
Usability testing ( CSAT & С
ompletion rate metrics
my work.
Understanding and basic knowledge o f Photoshop/After
Effects/Illustrator