Резюме від 23 березня 2024 Файл

Saif

Customer support representative

Вік:
35 років
Місто проживання:
Київ
Готовий працювати:
Бориспіль, Київ

Контактна інформація

Шукач вказав телефон , ел. пошту та LinkedIn.

Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.

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SAIF ALKHAWAJA

CONTACT PROFILE
Nationality : Jordanian A highly organized, passionate, and teachable individual committed to achieving
excellence in every aspect. Thrives in fast-paced environments, leveraging a unique
[відкрити контакти](див. вище в блоці «контактна інформація») blend of energy, professionalism, and a hunger for knowledge to drive impactful
[відкрити контакти](див. вище в блоці «контактна інформація») results.

[відкрити контакти](див. вище в блоці «контактна інформація»)

UAE
WORK EXPERIENCE
Sales Manager

Bytech Technical Services LLC Aug 2023 - Present
SKILLS
Maintain continuous connections with our current customer base while actively
seeking and engaging with potential leads to expand our clients' network.
Customer Service
Understanding intricate technical details and effectively translating them into
understandable terms for customers.
Networking
Beyond sales support, assist in project management aspects, including electrical
installations, emergency lighting, fire system works, fit-out and renovations,
Sales
maintenance, testing&commissioning, and annual service contracts.
They facilitate the supply of spares for life safety systems, fire alarm devices,
Operation systems development emergency lighting systems, fire fighting system spares, UPS, and batteries.
Offered strategic IT advice for optimal decision-making.
Implemented comprehensive IT solutions, incorporating expert services and
cutting-edge devices to drive optimal performance.
EDUCATION

B.Sc. Electronics & Communication Engineer Network and Systems Administrator

Misr University for Science and Muscat Media Group Jan 2022 - Jun2023
Technology
Ensuring efficient networking environments by possessing an understanding of
Egypt - Giza. Feb.2007 -Nov.2011 TCP/IP protocols and LAN/WAN configuration.
Executed performance maintenance activities, including backups and scheduled
maintenance, to uphold system reliability.
COURSES: Demonstrated solid knowledge of IT systems and applications, contributing to
seamless operations.
Monitored and ensured optimal performance of systems and networks.
-CCNA Cyber Technical Consulting Jordan
Provided hands-on technical support and conducted training sessions for diverse
-AutoCAD Jordan Engineers Association
systems and networks.
-Digital Communication Using MATLAB Misr
University GSM & GPRS Testing Canal
-PCB Printed Circuit
BANHA CO. FOR ELECTRICAL INDUSTRIES Cabin Crew
-Entrepreneurship, Self-development training
program 45hr ILG “Integrated Leadership Group” Etihad Airways Nov 2015 - Jan 2022

Attend pre-flight briefings on duties and requirements of upcoming flights.
Carry out pre-flight checks on the functionality of in-flight systems and galley
equipment.
LANGUAGES Inform passengers of safety risks and procedures during air turbulence.
Inspect cabins before take-offs to ensure compliance with safety and security
English Fluent regulations.
Perform emergency drills according to Standard Operating Procedures (SOPs).
Arabi Native Provide basic first-aid treatment.
Utilise defibrillators on in-flight passengers when needed.
Ukrainian Elementary

1
SAIF ALKHAWAJA

CONTACT WORK EXPERIENCE
Technical Support Engineer / PreSales
Nationality : Jordanian

[відкрити контакти](див. вище в блоці «контактна інформація») VTEL Jordan Feb 2014- Oct 2015

[відкрити контакти](див. вище в блоці «контактна інформація») Bridges the gap between technical and non-technical stakeholders.
Providing tailored network solutions to customers.
[відкрити контакти](див. вище в блоці «контактна інформація»)
Ensuring seamless network connectivity design.
UAE Supporting the sales process through technical expertise and documentation.
Troubleshoot network infrastructure and connectivity issues of the customers’
network (TCP/IP data networking protocols, OTDR, Cisco and Juniper Routers,
Fortinet Firewall, Storage Servers, SDH, GPON, MW platforms) related to VTEL
SKILLS network.
Make sure to interact with customers and IT managers in isolating network-related
problems.
Customer Service
On-line support of customers’ technical issues.
Document all network technical related Data.
Business Development
Provide technical feedback to customer proposals, presentations, and reports.

Leadership
Production Engineer
Operation systems development
General Deluxe Jordan Electronics Jun 2013- Dec 2013

Ensure the efficiency, and effectiveness of the manufacturing process.
Reduce costly inefficiencies of the production line to the minimum.
EDUCATION Make sure that the manufacturing equipment is suitable for all the technicians.
That’s to meet the marketplace demand, eliminating the probability of defects.
Train and counsel the new technician.
B.Sc. Electronics & Communication Engineer

Misr University for Science and Sales Account Manager
Technology
Hitten Est. for Trading Nov 2012-May 2013
Egypt - Giza. Feb.2007 -Nov.2011
Monitor and report on sales activities and follow up with management.
Implement and monitor the business plan, including the marketing plan.
COURSES: Launch new products’ supplies.
Initial Assessment for printing, pressing, and preprinting Supplies.
-CCNA Cyber Technical Consulting Jordan
-AutoCAD Jordan Engineers Association Sales Representative
-Digital Communication Using MATLAB Misr
University GSM & GPRS Testing Canal Farah Trading & Contracting Co. "Microsoft Distributor” Aug.2012-Nov.2012
-PCB Printed Circuit
BANHA CO. FOR ELECTRICAL INDUSTRIES Business development and specialize in Volume Licensing.
-Entrepreneurship, Self-development training Identify potential leads, reach out to customers, and present and demonstrate
program 45hr ILG “Integrated Leadership Group” products.

Telecom Engineer
LANGUAGES CANAL Telecom Engineering Co. Oct.2011-Jul.2012

English Fluent GSM and Wi-Max projects.
Sites documentation including survey reporting, DPS, and as-built.
Arabi Native BSS implementation and commissioning.
Features specifications, study, testing, implementation, and preventive and
Ukrainian Elementary corrective Maintenance.

2

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