Lilian
Customer support representative
- Вік:
- 32 роки
- Місто:
- Київ
Контактна інформація
Шукач вказав ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/10562604
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Imo, Nigeria | ☎[
SUMMARY
Highly motivated and results-driven Customer Success professional with a proven track record of building
strong customer relationships, delivering exceptional service and driving customer satisfaction. I am
passionate about understanding customer needs and exceeding their expectations through proactive
engagement and personalized solutions. Seeking to leverage my expertise in a collaborative and innovative
environment to drive customer retention and contribute to the growth and success of a forward-thinking
company.
WORK EXPERIENCE
Customer Success Manager January 2023 - March 2024
Noak Hill Travels
● Reduced client inquiries by 12% by the second month after implementing a comprehensive
knowledge base with FAQs and guides.
● Achieved a 90% client satisfaction rating for onboarding experience by conducting personalized
welcome calls and addressing initial concerns..
● Resolved 85% of customer inquiries within 48 hours, exceeding company targets and ensuring
prompt service.
Virtual Assistant January 2021 - December 2022
Ludam Group, Nigeria
● Reduced client meeting scheduling time by 20% by utilizing online scheduling tools and automated
reminders.
● Achieved a 95% client satisfaction rating on email communication, consistently exceeding response
time expectations.
● Managed multiple calendars for 5 clients, ensuring all appointments and deadlines were met..
EDUCATION
Registered Nurse Certificate January 2024
Mbano School of Nursing, Imo, Nigeria.
KNOWLEDGE AREAS
SKILLS: Project Management, Interpersonal Communication, Customer Relationship Management,
Organization & Time Management.
TOOLS: Microsoft Office Suite, Google Workspace Tools, CRM Software, Trello, Communication Tools.
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