Михайло

WORK EXPERIENCE

Customer Support Representative
Namecheap, Inc., since September 2023

Answering customer questions about the company,
products, or services via Live Chats and tickets
Solving billing-related issues and concerns
Making changes to customers' accounts
(upgrades/downgrades)

English ESL Teacher
A&Z Language School, June, 2021 - September 2023

Identification and implementation an individualized
education plan.

MYKHAILO
Preparing educational materials and learning
activities.
Collaborating with a varied team of different ages

LUHOVYI
while working remotely.

CUSTOMER SUPPORT
REPRESENTATIVE EDUCATION

National University of Ostroh
I am open-minded, organized, client-
oriented, and job dedicated. I possess an Academy
September, 2020 - Present
enthusiastic teamwork attitude and
excellent interpersonal and Additional Courses:
communication skills. My significant Written communication
Web Design basics
advantages are my quick learning ability
and the capability to juggle multiple high- Languages
priority tasks.
English - Advanced
Ukrainian - Native
German - Elementary Proficiency
SOFT/HARD SKILLS Spanish - Elementary Proficiency

Problem-solving
Decision-making
Adaptable
Empathetic CERTIFICATIONS
Responsible
Eager to learn English C1 (June, 2020) :
Strong customer care skills Completed the educational programme at the Language
Ability to find individual approach to Centre "Towmuch" (demonstrated language competence
clients relevant to the norms of "Advanced" level of English)

CONTACTS:
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)
Telegram: @mlugovyi