Софія

Sofiia Chyrashna
501631296 | [відкрити контакти](див. вище в блоці «контактна інформація») | Katowice, Poland

Summary

Proactive and results-oriented professional with a strong background in administrative support and customer care.
Exceptional organizational skills and a proven ability to manage multiple tasks efficiently. Adept at maintaining office
functionality, coordinating with external suppliers, and ensuring a safe and well-equipped work environment. Fluent in English
with a comprehensive knowledge of MS Office. Committed to delivering high-quality service and contributing to the overall
success of the organization.

Experience

QueenBee | Krakow, Poland
Administrative Assistant | 07/2023 - 04/2024
Coordinated office operations to ensure smooth workflow and maintained a safe, well-equipped work environment.

Managed relationships with external suppliers, including security firms, building administration, and cleaning services.

Oversaw office equipment functionality, handled orders, and managed related complaints.

Organized evacuation drills and first aid duties, ensuring compliance with safety regulations.

Supported meeting organization, prepared agendas, and facilitated audit preparations and follow-ups.

Mega Aid Compounding Pharmacy | Lviv, Ukraine
Customer Service Representative | 03/2022 - 07/2023
Delivered high-touch customer care, addressing inquiries and resolving issues with professionalism and empathy.

Acted as a central point of contact for clients and employees, ensuring effective communication across departments.

Facilitated training sessions and provided continuous support to enhance customer satisfaction.

Managed customer feedback, identified areas for improvement, and implemented corrective actions.

Skills

Proactive Approach, Computer skills, Customer service, Microsoft office, Supervising experience, English Proficiency,
Organizational Skills, Flexibility, Interpersonal Skills, Technical Proficiency, Attention to Detail, Problem-Solving, Time
Management, Team Collaboration

Education

Kharkiv national medical university | Kharkiv, Ukraine
medicine | 06/2026

Languages

English, Polish, Russian, Ukrainian