Jennifer

Jennifer Chinenye Asuzu
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

PROFESSIONAL SUMMARY

My name is Jennifer Chinenye Asuzu. I’m Self-motivated and enthusiastic person with a strong passion
for improving my skills. Strong focus on listening to and addressing to customer’s concerns and answering
questions in terms customers can easily understand. I am quite enthusiastic about my ability to talk to
people and to help in ways I can, in words and in the use of technology to improve the knowledge of human
communication and problem solving.

AREAS OF EXPERTISE

Communication

Critical thinking and problem solving

Decision Making

Teamwork

Effective Time Management

Computer Skills

Ability to Work UnderPressure

Research Microsoft Office Googling

EMPLOYMENT HISTORY

Teleperfromance , Portugal November 2023 – November 2025

SUPPORT MANAGER

•Diagnosed and resolved hardware and software issues via email, calls, and live chat.

•Assisted customers with device installation and setup through remote support.

•Provided technical guidance and product knowledge during phone, email, and chat interactions. .

•Walked customers through software and firmware updates using email instructions, chat guidance, and
live calls.

•Coordinated device repairs and replacements via email correspondence and follow-up calls.

•Documented all email, call, and chat interactions for troubleshooting and issue tracking.

Pro Gaming Software LTD 25th july 2024-25th July 2025

SUPPORT MANAGER

• Promptly response to customer requests

• Communication with clients from different channels (in live chats)

• Achieving personal and customer service goals

• Knowledge of our products inside and out, being able to answer all customers' question

Foundever Portugal. 17th April 2021- 30th October,2023

ENGLISH CUSTOMER ADVISOR (live chats and calls)

• Provide friendly and efficient service to the worldwide Airbnb community.

• Be the first point or contact to handle and resolve customer issues.

• Respond professionally to inbound phone calls and emails. including urgent situations , Identity and
escalate issues appropriately.

• Compose thoughtful and accurate messages or customize prepared responses to customer’s emails

• Research information and troubleshoot problems using available resources.

Teleperformance Ukraine . 4/2020– 1/2021

TECHNICAL SUPPORT AGENT

• Calling potential clients to initiate sales and solutions to customer needs

• Handled inbound calls from customers regarding all aspects of the company’s business- like enquiries
on products and invoices.

• Primary point of contact for customers with regards to requests for Quotations and availability of
company’s products.

• Communicating with clients to understand their needs and offer solutions to their challenges as much as
possible.

Global Prince and Princess international impex . 02/2018-01/2020

SALES AGENT

• Serves customers by selling products and meeting customer needs.

• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing
daily work schedule to call on existing or potential sales outlets and other trade factors.

• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.

• Focuses sales efforts by studying existing and potential volume of dealers.

• Keeps management informed by submitting activity and results reports, such as daily call reports, weekly
work plans, and monthly and annual territory analyses.

• Monitors competition by gathering current marketplace information on pricing, products, new products,
delivery schedules, and merchandising techniques.

EDUCATIONAL QUALIFICATION

2019-2025. IVANO-FRANKVISKS NATIONAL MEDICAL UNIVERSITY

UKRAINE

Master’s degree.

2016-2019. LIVING WORD ACADEMY SECONDARY, NKWERRE,

NIGERIA.

Senior Secondary School Certificate.

2013-2016. LIVING WORD ACADEMY SECONDARY, NKWERRE,

NIGERIA

Junior Secondary School Certificate.

2006. LIVING WORD ACADEMY PRIMARY, NIGERIA

LANGUAGES SPOKEN

• English- Native speaker

• Portuguese-C1

• Ukrainian- B1

INTERESTS & HOBBIES

Reading, Traveling, Music, Cooking, Drawing, Editing.