Сервіс пошуку роботи №1 в Україні
Особисті дані приховані
Цей шукач вирішив приховати свої особисті дані та контакти. Ви можете зв'язатися з ним зі сторінки https://www.work.ua/resumes/10797252/
Customer support representative
- Місто проживання:
- Львів
- Готовий працювати:
- Дистанційно
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
Anna Lazovska
Remote Customer Support Specialist with 1 year of experience supporting customers across USA, EU and
Canada via email and phone. Experienced in high-volume ticket environments, SLA compliance, issue
resolution, and OTRS ticketing system. Strong remote work discipline and customer-focused approach.
CONTACT Email:[відкрити контакти ](див. вище в блоці «контактна інформація»)
Telegram: @luvv1e
PROFESSIONAL Customer Support Service Operator (February 2025 - January 2026)
EXPERIENCE
SkyCall
Provided remote customer support via email and phone to international customers.
Managed high-volume ticket queues using OTRS ticketing system.
Maintained SLA compliance and response time standards.
Resolved shipping, customs, and payment-related issues.
Processed refunds, reshipments, cancellations, and substitutions.
Escalated complex cases to Technical and Financial departments.
Maintained detailed ticket documentation.
Monitored USPS and international tracking systems.
Freelance Writer (August 2023 - March 2024)
4writers.net
Communicated with international clients in English.
Managed multiple deadlines in a remote setting.
Delivered content following APA and MLA standards.
Maintained consistent client satisfaction.
V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY
EDUCATION
Bachelor's Degree in English and German Philology (completed 2026)
Faculty of Foreign Languages
OTRS (Ticketing System) Email Communication Platforms
SKILLS
Ticket Management Order & Shipping Tracking Systems
Microsoft Word (Advanced Writing) Basic Reporting Tools
Google Docs Multitasking skills & Problem-solving
English (B2)
LANGUAGES
German (A2)
Ukrainian (Native)
Russian (Native)
Remote Customer Support Specialist with 1 year of experience supporting customers across USA, EU and
Canada via email and phone. Experienced in high-volume ticket environments, SLA compliance, issue
resolution, and OTRS ticketing system. Strong remote work discipline and customer-focused approach.
CONTACT Email:[
Telegram: @luvv1e
PROFESSIONAL Customer Support Service Operator (February 2025 - January 2026)
EXPERIENCE
SkyCall
Provided remote customer support via email and phone to international customers.
Managed high-volume ticket queues using OTRS ticketing system.
Maintained SLA compliance and response time standards.
Resolved shipping, customs, and payment-related issues.
Processed refunds, reshipments, cancellations, and substitutions.
Escalated complex cases to Technical and Financial departments.
Maintained detailed ticket documentation.
Monitored USPS and international tracking systems.
Freelance Writer (August 2023 - March 2024)
4writers.net
Communicated with international clients in English.
Managed multiple deadlines in a remote setting.
Delivered content following APA and MLA standards.
Maintained consistent client satisfaction.
V. N. KARAZIN KHARKIV NATIONAL UNIVERSITY
EDUCATION
Bachelor's Degree in English and German Philology (completed 2026)
Faculty of Foreign Languages
OTRS (Ticketing System) Email Communication Platforms
SKILLS
Ticket Management Order & Shipping Tracking Systems
Microsoft Word (Advanced Writing) Basic Reporting Tools
Google Docs Multitasking skills & Problem-solving
English (B2)
LANGUAGES
German (A2)
Ukrainian (Native)
Russian (Native)
Схожі кандидати
-
Customer support representative
30000 грн, Дистанційно, Житомир -
Customer support representative
Дистанційно -
Customer support representative
40000 грн, Дистанційно -
Customer Support
17000 грн, Дистанційно -
Customer support specialist
Дистанційно -
Customer support representative
Дистанційно, Дніпро , ще 2 міста
Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/10797252/