Контактна інформація

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Досвід роботи

Sales representative

з 04.2022 по 03.2024 (2 роки)
Careerist, Remote (IT)

Customer Support (USA & Canada)
6.Responded to customer inquiries via chat/email/calls.
7.Resolved complaints and complex issues.
8.Maintained high customer satisfaction ratings.
9.Managed difficult conversations professionally.
10.Documented customer interactions in CRM systems.

🔹 Presales Support
11.Guided prospective students through course options.
12.Answered program-related questions.
13.Addressed objections and concerns.
14.Helped convert leads into enrollments.
15.Coordinated with sales and marketing teams.

🔹 Operations & Process
16.Improved internal support workflows.
17.Monitored ticket queues and response times.
18.Reported recurring issues to management.
19.Assisted in policy or script updates.
20.Maintained quality assurance standards.

Знання і навички

• Competent oral and written language
• Communicability
• Organiz
• Organizedness
• Educability
• Attentiveness
• Goodwill
• Honesty
• Adaptability
• Management of CRM
• Handling objections
• Discipline
• Customer faced
• Results driven
• Team management
• Teamwork
• AmoCRM
• SAP ERP
• CRM
• Google Sheets
• MS Excel
• Active sales
• B2B Sales
• Self motivation
• High working capacity
• Diligence