Особисті дані приховані

ROKSOLANA HASIAK

НАВИЧКИ ЦІЛЬ
Empathy, multitasking, quick to learn, problem- I would like to learn and start my
solving, teamwork, knowledge about customer path in more creative and
support norms and customer success, supervising proactive space where I could
shifts, managing workflows, and ensuring service imply new ideas and be a part of
standards are met under pressure, integrating the team
new hires, translating complex protocols into
actionable steps. I’m a billing specialist who
actually enjoys the "people" side of finance. I’m
at my best when I’m using creative
communication to show users the real value of
an app, even when we’re discussing a payment
issue. I’m now looking to bring my analytical
mindset and "retention-first" approach to a
dedicated Billing Management role.
rgasjak@gmail. [відкрити контакти](див. вище в блоці «контактна інформація»)
com

ДОСВІД РОБОТИ
1. Sales manager (Italian language) at InProject Languages:
hub for half a year. (July 2023- January 2024) – Italian B1
improved my Italian and sale skills at that English B2+
position.
2. Support agent | NDA company |from
01.03.2025 till 30.03.2026
Was working as a customer agent at SaaS
company. I’ve been providing the fitness and
nutrition consultations as a fitness coach in the
app for more than a year( in a live chat), and
have worked as a shift leader for 6 months. I was
initiative about the updates and improving CSAT.
After that, I chose to change the position to
Billing agent, but this didn’t click with me.

ОСВІТА
Lviv Music Academy. Bachelor.