Олександр

Oleksandr About Me

Zarichnyuk Experienced Customer Support Representative
background in delivering high-quality customer service through email
with a strong

and live chat. Skilled in resolving complex customer inquiries,
handling billing and subscription issues, and maintaining a high level
of customer satisfaction. A fast learner with excellent communication,
problem-solving, and multitasking abilities. Dedicated to providing
efficient, empathetic support while contributing to team success and
continuous process improvement.

Education

Computer Science (IT)
TheUniversity Collegeof 2021-2025
Enterprise and Administration

Contact Experience

[відкрити контакти](див. вище в блоці «контактна інформація») Online Store Assistant
Alpha (E-Commerce, Ukraine) 2022 (September) - 2023 (June)

[відкрити контакти](див. вище в блоці «контактна інформація») Provided customer support for an online clothing/accessories store through social
media (Instagram, Facebook) and email.
Answered questions about products, delivery options, and returns.

Languages Processed simple refunds and exchanges by coordinating with logistics partners.
Used Google Sheets to track customer inquiries and returns.
Improved response time to customer messages, increasing positive feedback ratings.

English
Freelance Technical Support Assistant
Ukrainian Contra 2024 (March) - 2024 (August)

Helped small business owners and individuals solve basic IT problems remotely (email
Polish
setup, account issues, basic software troubleshooting).
Provided clear written and verbal instructions to non-technical users.

Software Knowledge
Used remote access tools (TeamViewer, AnyDesk) under supervision.
Documented recurring problems and created a simple troubleshooting checklist.

CRM Senior Customer Support Representative
EverHelp 2025 (July) - 2026 (May)

Office software Supported customers via chat and email, explaining processes and guiding them step
by step.
Communication Tools Reviewed tickets, looked for solutions, and informed customers about the status and
next steps.
Notion Escalated more complex issues to the appropriate departments to ensure faster
resolution.
TeamCommunication Software Focused on customer satisfaction and handled cases in a calm, stress-free way.
Updated information in the system to keep all records accurate and up to date.

Skills Customer Support Representative
SKELAR 2026 (May) - 2026 (June)

Resolved customer inquiries related to subscriptions, billing, and account access.
Strong communication and interpersonal skills Processed refunds and subscription changes according to company policies.
Escalated complex cases to the appropriate teams while ensuring timely follow-up.
Fast learner and highly adaptable to new software Maintained a high level of customer satisfaction through empathetic and
professional communication.
Good organizational and multitasking skills Met quality and response time targets while handling a high volume of tickets..

Patient, emphatetic, and customer-focused

Problem-solving mindset and attention to detail

Ability to work both independently and as part of a

team