Роман

Roman Kostych
Customer Support Representative

Profile
Motivated and empathetic support specialist with hands-on experience in managing user communities and solving technical issues. Strong communicator with a proven track record of maintaining user satisfaction in dynamic online platforms. Eager to apply customer-focused mindset and digital skills to deliver top-tier support in fast-paced environments.

Employment History
Game Administrator – GTA 5 RP at GTA 5 RP Project
January 2023 — January 2024
• Maintained a fair and enjoyable gameplay environment by proactively enforcing community rules and guidelines.
• Handled player disputes and in-game issues in a timely and professional manner, ensuring positive experiences for all users.
• Provided onboarding support and roleplay guidance to new players, helping them integrate smoothly into the server environment.
• Monitored server health and performance metrics to identify issues early and maintain stable gameplay.
• Planned and executed community-driven in-game events, increasing player engagement and server activity.
QA Tester Intern (Sportsbook Testing, short-term, 7-day Program) at Gamdom
January 2025
• Participated in testing and evaluating the functionality of a new sportsbook feature.
• Identified and reported bugs, provided feedback for improvements, and ensured the product met quality standards.
• Collaborated with developers to ensure smooth integration and optimal user experience.
• Tested the system's performance over multiple scenarios to ensure stability and reliability.

Education
Basic Secondary Education, Lyceum No. 46 , Lviv
September 2011 — June 2021
Completed basic secondary education at Lyceum No. 46, which specialized in English language studies.
Associate Degree in Marketing (Specialty 075), NUFT (LVC HRFI NUFT), Lviv
September 2021 — May 2024
Completed a program in marketing with a focus on market analysis, consumer behavior, and promotional strategies.
Bachelor's Degree in Professional Education (Digital Technologies), National University "Lviv Polytechnic" (NULP), Lviv
September 2024 — Present
Currently pursuing a Bachelor's degree in Professional Education, specializing in Digital Technologies, focusing on IT integration and digital tools in education.

Details
Lviv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)
Date / Place of birth
17/11/2005
Ukraine
Skills
Adaptability

Conflict Resolution

Microsoft Office / Google Workspace

Teamwork

Fast Learner

Problem Solving

Attention to Detail

CRM Systems (Zendesk, Freshdesk – basic knowledge)

Languages
Ukrainian

Russian

English (B1)