Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/15982342/

Досвід роботи

Quality assurance analyst

з 08.2023 по нині (2 роки 11 місяців)
Quantum AI, Remote (Finance, banking, and insurance)

Evaluated and monitored customer interaction quality to ensure compliance with company standards and regulatory requirements.

• Identified process gaps and provided actionable feedback to improve agent performance and conversion rates.

• Conducted detailed call audits, maintaining high accuracy in quality assessments and reporting.

• Contributed to improved customer experience by tracking key quality metrics and recommending process enhancements.

• Assisted in reducing compliance risks by identifying and escalating critical issues promptly.

• Generated quality reports and performance insights to support management decision-making.

• Collaborated with operations and training teams to improve call handling, objection management, and sales effectiveness.

• Maintained consistent quality monitoring across AI-assisted and agent-handled customer interactions.

• Improved tracking efficiency by categorizing disconnected calls separately from rejections for more accurate reporting.

• Supported continuous improvement initiatives through trend analysis and quality score evaluations.

Customer support representative

з 05.2019 по 08.2020 (1 рік 4 місяці)
M D group, Kyiv (Medicine, pharmacy)

Consistently achieved and exceeded monthly sales targets through effective client acquisition and relationship management.
* Generated new business by identifying customer needs and recommending suitable insurance solutions.
* Maintained a high policy conversion rate through strong communication and consultative selling skills.
* Built and managed a portfolio of clients, ensuring high customer satisfaction and policy retention.
* Educated customers on insurance products, benefits, and financial planning strategies.
* Conducted regular follow-ups with prospects, contributing to increased policy issuance and renewals.
* Developed strong referral networks that helped expand the customer base and generate repeat business.
* Recognized for excellent customer service and ability to resolve client concerns effectively.
* Collaborated with cross-functional teams to ensure smooth policy processing and customer onboarding.
* Demonstrated strong performance in achieving revenue growth and business development objectives.

Освіта

Taras Shevchenko national medical university of kyiv

Kyiv
Середня, з 2017 по 2023 (6 років)

MD in General medicine

Знання і навички

• MS Excel
• CRM
• Google Docs
• GDS
• Voip
• Data management
• Initiative
• Slack
• Analyst
• High working capacity
• Communicability
• Goodwill
• Honesty
• Conflict-free
• Adaptability
• Active sales
• Educability
• Attentiveness
• Management of CRM
• Handling objections

Знання мов

Англійська — вільно