Ольга

OLHA DVORNITSKA
Lviv, Ukraine | [відкрити контакти](див. вище в блоці «контактна інформація») | [відкрити контакти](див. вище в блоці «контактна інформація»)

Objective
Seeking a position where I can utilize my background in Logistics, Sales, and Management.

Skills & Abilities
Excellent verbal and written skills in Ukrainian (native); Russian (native); English (C2);
Knowledge in MS Office;
Willingness to handle customer requests with a commercial mindset;
Prioritization skills for time-critical tasks; Ability to organize and structure daily work and my
team.
Leadership; Delegation;
Interpersonal communication; Creativity; Resilient

Experience
Team Lead Customer Support
Digital Screens, Lviv, Ukraine | 02.21.20 - 08.14.20
Duties: Answering calls, responding to emails; Providing product and service
information to customers; Conducting sales in products and services.

Broker
Expeditors Freight Inc | 09. 03. 20 – 11. 23. 20
Duties: Updating customers on the status of shipments, assisting with other
inquiries; Identifying and selecting reputable and safe carriers for freight
services; Generating and developing sale pipelines

Manager Customer Support
Utech inc, Lviv, Ukraine | 12.07.20 – 07.25.2022
Duties: Maintaining good relationships with team members; Processing orders,
requests; Keeping records of customer interactions, transactions, and
complaints; Communicating with customers through calls, emails.

Sales & Customer Success Manager
Utech inc, Lviv, Ukraine | 07.25.2022 - now
Duties: Maintaining customer relationships; Product and market knowledge;
Closing sales and achieving quarterly quotas; Resolving customer complaints.

Education
High School Diploma | 09.01.2006-05.30.2017
Letychiv Secondary School #2-Gymnasium Letychiv, Khmelnytskyi Region, Ukraine

Graduate in International Relations, Social Communication, and Regional Studies
| 09.01.17-06.30.21
Lviv Polytechnic National University Lviv, Ukraine

Activities
Tutoring English on the side;
Giving lessons in singing;
Dance coach.

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