Сервіс пошуку роботи №1 в Україні
Valeriia
Customer support representative
- Розглядає посади:
- Customer support representative, модератор
- Вік:
- 21 рік
- Місто проживання:
- Лиманка
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав: ТелефонЕл. пошту
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/18042126/
Завантажений файл
Версія для швидкого
перегляду
Це резюме розміщено у вигляді файлу. Ця версія для швидкого перегляду може бути гіршою за оригінал резюме.
ABOUT ME
Customer Support Team Lead with over a year of experience in customer support, including mentoring new
team members, organizing workflows, and maintaining internal knowledge base documentation. Skilled in
handling complex customer inquiries related to subscriptions, payments, and account issues while ensuring a
high level of customer satisfaction.
Strong communicator with a problem-solving mindset and the ability to manage multiple tasks in a fast-paced
environment. Experienced in improving support processes, collaborating with technical teams, and ensuring
clear and efficient internal and external communication.
Focused on building efficient support systems, supporting team growth, and delivering high-quality customer
experience.
T EC H N IC A L SK IL L S
- Ticketing systems: Zendesk, Intercom
- Knowledge Base Management: Confluence (creating, structuring, and maintaining
internal documentation)
- English B2
- Technical Troubleshooting: Identifying bugs, reproducing issues, and
communicating with development teams
KOTELNYKOVA
Web Technologies (basic understanding): React, Next.js, TypeScript, REST APIs
Data Handling: Work with databases and admin panels
Process Management: Workflow optimization, onboarding and training support
agents
VALERIIA W O R K IN G EX P ER IEN C E
MATHS TEACHER
“Antischool” | August 2023 - August 2024
CUSTOMER SUPPORT REPRESENTATIVE
CUSTOMER SUPPORT
“Uniwell” | August 2024 - March 2025
REPRESENTATIVE
Responding to customer inquiries regarding subscriptions,payments,and
refunds Explaining product features and usage options
Handling complaints and providing solutions
C O N T A C T S: Communicating with customers in multiple language
[відкрити контакти ](див. вище в блоці «контактна інформація») CUSTOMER SUPPORT TEAM LEAD
https://t.me/vkotelnykova “The Comity” | March 2025 - March 2026
[відкрити контакти ](див. вище в блоці «контактна інформація») Investigating user issues and collaborating with technical teams to
[відкрити контакти ](див. вище в блоці «контактна інформація») ensure accurate solutions
Training and onboarding new team members
Organizing and coordinating team workflows to improve efficiency
Creating and maintaining process documentation in Confluence
A C A D EM IC H IST O R Y
ODESA POLYTECHNIC NATIONAL UNIVERSITY | 2022
-2026
Bachelor of Science in Computer Engineering
Customer Support Team Lead with over a year of experience in customer support, including mentoring new
team members, organizing workflows, and maintaining internal knowledge base documentation. Skilled in
handling complex customer inquiries related to subscriptions, payments, and account issues while ensuring a
high level of customer satisfaction.
Strong communicator with a problem-solving mindset and the ability to manage multiple tasks in a fast-paced
environment. Experienced in improving support processes, collaborating with technical teams, and ensuring
clear and efficient internal and external communication.
Focused on building efficient support systems, supporting team growth, and delivering high-quality customer
experience.
T EC H N IC A L SK IL L S
- Ticketing systems: Zendesk, Intercom
- Knowledge Base Management: Confluence (creating, structuring, and maintaining
internal documentation)
- English B2
- Technical Troubleshooting: Identifying bugs, reproducing issues, and
communicating with development teams
KOTELNYKOVA
Web Technologies (basic understanding): React, Next.js, TypeScript, REST APIs
Data Handling: Work with databases and admin panels
Process Management: Workflow optimization, onboarding and training support
agents
VALERIIA W O R K IN G EX P ER IEN C E
MATHS TEACHER
“Antischool” | August 2023 - August 2024
CUSTOMER SUPPORT REPRESENTATIVE
CUSTOMER SUPPORT
“Uniwell” | August 2024 - March 2025
REPRESENTATIVE
Responding to customer inquiries regarding subscriptions,payments,and
refunds Explaining product features and usage options
Handling complaints and providing solutions
C O N T A C T S: Communicating with customers in multiple language
[
https://t.me/vkotelnykova “The Comity” | March 2025 - March 2026
[
[
Training and onboarding new team members
Organizing and coordinating team workflows to improve efficiency
Creating and maintaining process documentation in Confluence
A C A D EM IC H IST O R Y
ODESA POLYTECHNIC NATIONAL UNIVERSITY | 2022
-2026
Bachelor of Science in Computer Engineering
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/18042126/