Данило

SUMMARY
Customer support and FinOps-oriented specialist with
experience in issue investigation, transaction-related
analysis, stakeholder communication, and operational
support. Skilled in resolving customer inquiries, analyzing
[відкрити контакти](див. вище в блоці «контактна інформація») payment-related issues, escalating incidents across cross-
Linkedin | Telegram functional teams, and maintaining service quality. Familiar
with fintech processes, reconciliation principles, and
[відкрити контакти](див. вище в блоці «контактна інформація»)
dispute/chargeback workflows.

DANYLO KIIASHKO
WORK EXPERIENCE
CUSTOMER SUPPORT SPECIALIST NAMECHEAP: January 2024 - March 2025
SKILLS Risk Management Specialist

Payments & Support: Conducted fraud investigations by analyzing user
Payment Operations; behavior and transaction patterns;
Transaction Monitoring;
Risk analysis and pattern identification; Collected and validated information for security
Merchant Support; incident investigations;
Chargeback Support;
Identified potential risks and provided
Payment Investigations.
recommendations to prevent fraud and abuse;
Security and Cyber Threat Knowledge:
Understanding of common online threats Performed cross-source verification of information
(phishing, spam, viruses, DDoS attacks). to ensure accuracy and identify inconsistencies;
Knowledge of fraud prevention methods and
identifying fraudulent transactions. Documented incidents and prepared structured
reports for internal teams;
Risk Assessment and Analysis:
Skills in analyzing data to identify potential
Collaborated with fraud prevention and security
risks and issues.
teams to resolve cases;
Ability to work with monitoring tools and
track transactions.
Account Security Support;

Soft Skills: Assisted in identifying suspicious activities and
Quick learner. blocking fraudulent transactions.
Strong communication skills to explain
situations and solutions.
Proficient in negotiation and conflict
resolution. FEEDCONSTRUCT: 2013 - August 2023
Ability to work under pressure in high-stress Scout
situations.
Collected and verified real-time data during live
Familiar with fraud prevention, transaction
security, and data protection policies. sports events;
Experienced in maintaining detailed incident
documentation and risk analysis. Ensured data accuracy and consistency under time
pressure;
LANGUAGES
English - Upper-intermediate Worked with large volumes of structured data;
Ukrainian - Native
Contributed to improving internal data collection
EDUCATION tools;
2005 - 2009: Classic Private University
Bachelor's degree. Psychology
Trained and onboarded new team members;
2025: EPAM Campus learning platform
DEVOPS Beginner Communicated with external stakeholders to
collect, clarify, and verify information.