Вадим

VADYM HUSAKOV
Technical Customer Support Specialist |
iGaming & IT Support
Profile
Multilingual Technical & Customer Support Specialist with experience in
iGaming, IT support, and client communication. Skilled in troubleshooting,
ticket systems, remote user assistance, and customer issue resolution.
Strong understanding of betting platforms and player support workflows
combined with hands-on experience in technical support and sales

08.05.1997 communication. Fast learner with excellent adaptability and problem-
solving skills.
[відкрити контакти](див. вище в блоці «контактна інформація»)

[відкрити контакти](див. вище в блоці «контактна інформація»)

60386, Frankfurt am Main,
WORK EXPERIENCE
Rümelinstr. 5
B (BXX819557) Netix Services | Ukraine (remote/part-time)
JUNIOR SYSTEM ADMINISTRATOR

EDUCATION 2023
Provided remote technical support for Windows and macOS users
Managed Microsoft 365 accounts and Active Directory permissions
_
M.Sc. in Computer Engineering Assisted users with VPN connectivity and basic network issues
2024 Resolved hardware/software problems and documented support
and System Programming
National Aerospace University "Kharkiv Aviation procedures
Institute" (KhAI), Ukraine Maintained internal knowledge base and troubleshooting documentation
2019-2020
B.Sc. in Computer Engineering Philip Morris International | Ukraine
and System Programming 2020 TRADE SALES EXECUTIVE
National Aerospace University "Kharkiv – Built and maintained strong relationships with retail clients
Aviation Institute" (KhAI), Ukraine Resolved customer issues and handled communication in fast-paced
2022
2016-2019 environments

Junior Specialist in Computer Conducted negotiations and ensured high service standards
Analyzed sales performance and prepared operational reports
System and Network
Worked with multiple clients simultaneously while meeting KPI targets
Maintenance
Technical College of the National Mining University,
Ukraine
Pari-Match | Ukraine
2012-2016 TECHNICAL SUPPORT SPECIALIST
Provided technical support via FreshService, phone, and email.
2018 Maintained office IT infrastructure (Wi-Fi, printers, video conferencing
LANGUAGES – systems).
2019 Installed, configured, and supported hardware and software.
English (B2) Resolved technical issues and assisted employees with IT-related
German (B1-B2) requests.

Ukrainian (Native)
Russian (Fluent)
SKILLS
Technical Skills Tools Customer Support Soft Skills

Windows & macOS Support FreshService Live Chat & Email Support Communication
Microsoft 365 & Active Microsoft Office / Microsoft 365 Customer Issue Resolution Problem Solving
Directory Active Directory CRM & Escalation Handling Adaptability
VPN & Basic Networking TeamViewer Multilingual Stress Resistance
Remote User Support CRM Systems Communication Fast Learning
Problem Solving