Яна

Yana Hurevych Customer Support Consultant

YANA
HUREVYCH
CUSTOMER SUPPORT
CONSULTANT

I am a versatile professional who
seamlessly integrates language
proficiency, psychological insight,
design acumen, and marketing
expertise. My dedication to continuous
learning and my passion for
meaningful communication drive me
to contribute positively to any team or
project I undertake.

EDUCATION EXPERIENCE
Kazimierz Wielki University in 2022 Internship at the Ukraine Foundation
Bydgoszcz (Wrocław, Poland)

2016 - 2019 | International relations Office assistant
Promotion of the foundation's projects and events
in social media
WSB University in Wrocław Creation of graphic content
Providing customer support
2020-2022 | Management
Creating and moderating webinars
(Trends and Design in Marketing)
Creating e-marketing strategy
Creating websites

LANGUAGES 2023 Junior HR specialist in Adecco
Administrative support
Ukrainian language - native Assist with recruiting
Russian language - C2 Ongoing operational support to HR team
Polish language - C1 Conduct training and meetings
Report project status
English language - B2
French language - A2
2024 Junior Passenger Service Agent
Passenger check-in
Passenger service in the departure hall
Information desk service

2025 Junior Customer Service
now
Verifying and correctly entering customer data into
the system
Communicating with the customer
Resolving problems that arise
Working with the team, keeping them motivated
and in regular contact with the leader

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