Софія

SOFIIA FEDORYSHYN
J u n io r P r o je c t M a n a g e r

Phone Email Location
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Lviv | Remote

Profile Experience

Process-driven Junior Project Manager Executive Assistant Sep 2024 – Dec 2025
with 1.5+ years of experience in project
coordination, task tracking, and cross-
Oney.Studio | Remote
functional team communication. Proven Coordinated internal workflows, managed project timelines, and resolved
track record in managing project operational bottlenecks for executive initiatives.
schedules, monitoring KPIs, and aligning Facilitated client-team communication, prepared meeting minutes, and
client requirements with team deliverables. tracked action items to ensure deadline adherence.
Leverages a background in psychology to Structured operational data and prepared weekly progress reports in Google
facilitate smooth team dynamics, resolve Sheets for stakeholders.
bottlenecks, and maintain clear Conducted market research and B2B client outreach via Upwork/LinkedIn to
stakeholder reporting. expand project pipeline.

Team Operations Manager Jun 2021 – Sep 2022
Skills Starlife | Lviv
HARD SKILLS: Coordinated daily workflows, onboarded, and mentored a cross-functional
Project Planning & Task Tracking team of 8 representatives from scratch.
Task Management (Trello, Notion) Monitored team KPIs, managed resource allocation, and reported progress
Meeting Facilitation & Follow-ups metrics directly to senior leadership.
Stakeholder Communication Managed client expectations, handled long-term account relations, and
KPI & Performance Monitoring mitigated potential conflicts.
Agile & Scrum Basics
Data Reporting & Google Workspace Customer Retention Specialist Nov 2020 – Jun 2021
CRM Tracking & Lead Pipeline
Vodafone Ukraine | Lviv
SOFT SKILLS: Managed high-volume customer cases in CRM while maintaining strict
Team Coordination & Facilitation quality metrics and SLA standards.
Conflict Resolution & Empathy Ranked #1 in internal performance ratings for conflict resolution,
Priority Control & Attention to Detail communication quality, and customer retention.
Solution-Oriented Mindset

Languages Education
Ukrainian — Native
English — Upper-Intermediate (B2) B.S. in Psychology
German — Elementary (A1) Lviv Polytechnic National University 2025 – 2027 (Expected)
Applied psychology focus: organizational communication, media psychology &
diagnostics.

Certifications Psychology Studies
Ivan Franko National University of Lviv 2016 – 2019
Foundations of Project Management Foundational coursework in social psychology, group dynamics, and conflict
Google (via Coursera) | 2026 (In Progress) resolution.