Liubomyr

Hi everybody!

I am currently looking for remote Customer Support Position
or any related experience.

Lubomir Liakhovych
Customer Support Agent
Lviv, Ukraine

Work Experience

Customer Support & Success Agent • Carewise
March 2026 - July 2026

Responsibilities:
• Managing omnichannel client communications, with 2 to 5 daily phone calls and 60+ tickets
• Utilizing CRM tools to maintain accurate client records and streamline case resolution workflows
• Partnering with retention and billing teams to resolve payment issues and improve customer loyalty
• Delivering high-quality support to resolve user problems and ensure top-tier customer satisfaction
• Preventing account cancellations by addressing client requests and resolving underlying issues in live chats
• Mitigating financial risks by handling payment disputes to successfully minimize chargeback rates

Technical Support Agent • Ezlogz
July 2024 - March 2026

Responsibilities:
• Handling high-volume client communications, including 80+ daily phone calls and 20+ tickets
• Providing technical and operational support to commercial drivers and company owners
• Providing technical support for ELD setup, hardware troubleshooting, and logbook compliance
• Preparing accurate financial, fuel, and mileage reports to track fleet performance
• Utilizing company CRM tools to log user interactions, manage client data, and streamline ticket queues
• Collaborating with cross-functional teams to resolve escalated logistical and technical issues

Visa Consultant & Senior Visa Consultant • The United States of America Visa Service Desk
February 2024 - July 2024

Responsibilities:
• Handling high-volume client communications, including 30+ daily phone calls and 5-10 emails
• Liaising directly via phone with the U.S. Embassy representatives
• Optimizing workflows by identifying and resolving operational inefficiencies in the working process
• Creating professional presentations in MS PowerPoint for internal and external stakeholders
• Managing the Atlas360 CRM system to maintain accurate client data and track application statuses
• Preparing analytical reports on operational performance and metrics
• Assisting senior management with daily operations

Customer Support & Verification Manager • InvesaCapital International
March 2021 - November 2023

Responsibilities:
• Handling diverse customer inquiries, averaging 20+ calls, 30+ tickets, and 20+ daily live chats
• Utilizing CRM tools to log user history, manage client profiles, and accelerate issue resolution
• Collaborating with cross-functional teams to escalate and resolve complex technical or account issues
• Preparing accurate financial and operational reports to track key department performance metrics
• Mentoring and supporting team members to maintain high quality standards across customer service

Customer Support & Verification Manager • Fiesta ProFinance
October 2020 - February 2021

Responsibilities:
• Resolving high-volume inquiries, averaging 60 phone calls, 35+ support tickets, and 10+ daily live chats
• Utilizing Zoho CRM to log client interactions, track account history, and resolve issues
• Preparing analytical reports on customer support metrics, common user issues, and daily performance logs
• Collaborating with cross-functional teams to escalate and resolve complex client cases efficiently
• Providing professional customer service to international clients, ensuring high satisfaction rates

Conversion & Retention manager • 24option
June 2020 - October 2020

Responsibilities:
• Working with outbound sales, achieved a 5-7% conversion rate from cold calls to sales
• Presenting and selling financial market data and premium insights to international clients via phone
• Nurturing lead relationships and maintaining high client engagement with current company offers
• Managing high-net-worth (VIP) client portfolios to drive loyalty and maximize repeat business
• Utilizing Salesforce CRM to track the sales pipeline, manage customer profiles, and optimize data accuracy

Visa Consultant & Senior Visa Consultant • The United States of America Visa Service Desk
March 2019 - June 2020

Responsibilities:
• Handling high-volume client communications, including 100+ daily phone calls and 5-10 emails
• Liaising directly via phone with the U.S. Embassy representatives
• Optimizing workflows by identifying and resolving operational inefficiencies in the working process
• Developing up-to-date informational and training materials for the Training Team
• Creating professional presentations in MS PowerPoint for internal and external stakeholders
• Managing the Atlas360 CRM system to maintain accurate client data and track application statuses
• Preparing analytical reports on operational performance and metrics
• Assisting senior management with daily operations
• Training new staff members

Skills Languages Customer Support Skills

MS PowerPoint Ukrainian: Native Billing & Payment Disputes
MS Word English: Fluent Chargeback Mitigation
MS Excel Russian: Native Conflict Resolution
Salesforce Escalation Handling
Freshdesk Ticket Management
Atlas360 Customer Retention
Zoho Omnichannel Support
1C

Contact me:
Phone: [відкрити контакти](див. вище в блоці «контактна інформація») E-mail: [відкрити контакти](див. вище в блоці «контактна інформація») Telegram: @kxt_begemxt