Сервіс пошуку роботи №1 в Україні
Софія
Customer support representative
- Вік:
- 19 років
- Місто проживання:
- Житомир
- Готовий працювати:
- Дистанційно
Контактна інформація
Шукач вказав: ТелефонЕл. пошту
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/19741984/
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WORK EXPERIENCE
Call Center Operator • Zhytomyr, Ukraine • "Strong call"
Sep 2024 — Apr 2025
• Conducted high-volume outbound cold calling (300-500 contacts
daily), maintaining high energy and focus.
• Worked with CRM systems and auto-dialers: updated client cards,
logged call statuses, and managed lead data.
• Successfully handled objections, kept clients engaged, and guided
them through necessary processes.
• Trained resilience and emotional intelligence by communicating with a
wide variety of customers.
Sales Assistant • Zhytomyr, Ukraine • Supermarket "TRASH! ТРАШ!"
Feb 2026 — Jul 2026
• Provided high-quality customer service, efficiently handling cash register
operations and store layout tasks.
• Successfully resolved customer complaints (e.g., pricing discrepancies)
using de-escalation techniques and a calm, polite approach.
• Mentored and onboarded new staff members, helping them adapt to
the workflow without emotional pressure.
• Collaborated closely with the team and management during high-
traffic hours to ensure smooth store operations.
Pizzaiolo • Zhytomyr, Ukraine • Pizzeria "PizzaDay"
Oct 2025 — Dec 2025
PROFILE
Structural and calm Customer Support Specialist focused on effective
problem-solving. Have practical experience in high-volume customer
communication, with a proven ability to maintain composure in stressful
situations and explain complex things in simple terms. Highly adaptable
fast learner with strong PC skills. Seeking an entry-level
Technical/Customer Support role to build a long-term career in IT.
SKILLS
• Customer Support: Conflict resolution & De-escalation, Objection
handling, Empathy, Stress resistance.
SOFIIA • Technical Skills: Windows 11 Pro advanced user, Basic Troubleshooting
(network/browser diagnostics), Screen-sharing remote assistance.
DAVYDOVA • Tools: CRM systems, Auto-dialers, MS Office (Excel formulas, formatting)
& Google Workspace.
• Workflow: Multitasking in fast-paced environments, Team collaboration,
Mentoring newcomers.
EDUCATION
CONTACTS
Zhytomyr Cooperative Professional College of Business and Law
[відкрити контакти ](див. вище в блоці «контактна інформація»)
Sep 2022 – Jun 2026
Zhytomyr, Ukraine (Remote)
• Professional Junior Bachelor in Law
Telegram: @sunlliz • Achievement: 2nd place in the college Olympiad for proficiency in
office software (Apr 2025).
[відкрити контакти ](див. вище в блоці «контактна інформація»)
Call Center Operator • Zhytomyr, Ukraine • "Strong call"
Sep 2024 — Apr 2025
• Conducted high-volume outbound cold calling (300-500 contacts
daily), maintaining high energy and focus.
• Worked with CRM systems and auto-dialers: updated client cards,
logged call statuses, and managed lead data.
• Successfully handled objections, kept clients engaged, and guided
them through necessary processes.
• Trained resilience and emotional intelligence by communicating with a
wide variety of customers.
Sales Assistant • Zhytomyr, Ukraine • Supermarket "TRASH! ТРАШ!"
Feb 2026 — Jul 2026
• Provided high-quality customer service, efficiently handling cash register
operations and store layout tasks.
• Successfully resolved customer complaints (e.g., pricing discrepancies)
using de-escalation techniques and a calm, polite approach.
• Mentored and onboarded new staff members, helping them adapt to
the workflow without emotional pressure.
• Collaborated closely with the team and management during high-
traffic hours to ensure smooth store operations.
Pizzaiolo • Zhytomyr, Ukraine • Pizzeria "PizzaDay"
Oct 2025 — Dec 2025
PROFILE
Structural and calm Customer Support Specialist focused on effective
problem-solving. Have practical experience in high-volume customer
communication, with a proven ability to maintain composure in stressful
situations and explain complex things in simple terms. Highly adaptable
fast learner with strong PC skills. Seeking an entry-level
Technical/Customer Support role to build a long-term career in IT.
SKILLS
• Customer Support: Conflict resolution & De-escalation, Objection
handling, Empathy, Stress resistance.
SOFIIA • Technical Skills: Windows 11 Pro advanced user, Basic Troubleshooting
(network/browser diagnostics), Screen-sharing remote assistance.
DAVYDOVA • Tools: CRM systems, Auto-dialers, MS Office (Excel formulas, formatting)
& Google Workspace.
• Workflow: Multitasking in fast-paced environments, Team collaboration,
Mentoring newcomers.
EDUCATION
CONTACTS
Zhytomyr Cooperative Professional College of Business and Law
[
Sep 2022 – Jun 2026
Zhytomyr, Ukraine (Remote)
• Professional Junior Bachelor in Law
Telegram: @sunlliz • Achievement: 2nd place in the college Olympiad for proficiency in
office software (Apr 2025).
[
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/19741984/