Vadym 

Vadym Ukhan
Global client support manager
[відкрити контакти](див. вище в блоці «контактна інформація») [відкрити контакти](див. вище в блоці «контактна інформація») Smila city, Ukraine, Cherkassy district

EXPERIENCE Galaxy Customs House Broker - Traffic/booking Manager (2019 - 2026)
Monitored shipments throughout their transit to the final destination and
provided status updates upon client request.
Resolved logistics issues and contingencies en route.
Liaised with terminals, ports of discharge, warehouses, and consignees to
coordinate delivery details and handle inquiries via email correspondence and
phone calls.
Managed all necessary payments to ensure a seamless and timely pickup and
delivery process.
Managed end-to-end logistics operations, optimizing shipment transit times and
tracking final deliveries.
Delivered high-quality customer support via email and phone, resolving logistics
contingencies for global clients.
Executed booking management processes, including cost calculation and
international order processing (China).

Mt. Olympus (Wisconsin, USA) - Lifeguard (2016 - 2016)
Lifeguard | "Work and Travel" Student Exchange Program (USA)
Gained extensive English-speaking experience through daily immersion and
direct communication with native speakers.
Ensured the safety and well-being of waterpark visitors by monitoring pool
areas and enforcing safety regulations.
Maintained a secure and orderly environment, responding effectively to visitor
needs and potential emergencies.

Wilderness Hotel and Golf resort(Wisconsin, USA) - Lifeguard (2015 - 2015)
Lifeguard | "Work and Travel" Student Exchange Program (USA)
Gained extensive English-speaking experience through daily immersion and direct
communication with native speakers.
Ensured the safety and well-being of waterpark visitors by monitoring pool areas
and enforcing safety regulations.
Maintained a secure and orderly environment, responding effectively to visitor needs
and potential emergencies.

EDUCATION Uman State Pedagogical university - Умань (September 2012 - August 2019)
Bachelor's degree (A teacher of English language and foreign literature)
Master's degree (English Lecturer of english and foreign literature including
interpretation)

TECHNICAL MICROSOFT OFFICE - ADVANCED
SKILLS WINDOWS OS - ADVANCED

LANGUAGE Ukrainian - Native / Proficiency (C2)
SKILLS English - Advanced (C1)
Russian - Advanced (C1)