Марта

Marta Jaworska

З огляду на досвід роботи в міжнародних компаніях, знання польської мови на рівні C1/C2 та англійської мови на рівні B2, на вакансії поза сферою маркетингу зацікавлена в заробітній платі від 20 000 грн.

Education

2014–2018 — Jagiellonian University
Master’s Degree, General Linguistics

2011–2013 — Cardinal Stefan Wyszyński University in Warsaw
Bachelor’s Degree, Pedagogy

2010–2011 — University of Rzeszów
Pedagogy

Work Experience

Hospitality Solutions (Sabre Polska Sp. z o.o.)

Product Support Analyst I | Sep 2025 – Nov 2025

Customer support via calls, chats and tickets

Ticket escalation and basic troubleshooting

TTEC Europe B.V.

Customer Support Representative | Jan 2025 – Mar 2025

Customer and partner support

Researching and providing solutions to customer queries

Support with room, rate, availability and extranet-related issues

Maintaining high service quality and customer satisfaction

Infosys Poland Sp. z o.o.

Senior Technical Process Executive | Nov 2023 – Jul 2024

First-line IT support via phone, chat, email and Service Desk

Incident and service request management

Troubleshooting and ticket escalation

Customer communication and SLA management

Accenture Delivery Poland Sp. z o.o.

Collection Specialist | Nov 2022 – Aug 2023

Customer and internal stakeholder communication

Collections and account portfolio management

Dispute resolution and issue escalation

Customer support via phone and email

Wipro IT Services Poland Sp. z o.o.

Service Desk Administrator | Oct 2020 – Oct 2022

First-line IT customer support

Troubleshooting via phone and remote connection

Software installation and configuration

Escalation of unresolved issues

Customer support in Polish, Ukrainian, Russian and English

State Street Bank International GmbH

Fund Accountant | Nov 2017 – Sep 2020

Fund accounting and daily accounting operations

NAV calculation and data accuracy control

Monitoring and resolving discrepancies

Client and internal support

Stowarzyszenie Interwencji Prawnej

Volunteer Translator | Nov 2013 – Jun 2014

Polish–Russian interpretation

Support for refugees during medical and legal appointments

Participation in medical, legal and cross-cultural training

Languages

Ukrainian — Native

Russian — C1

Polish — C1

English — B2

Training

Fundamentals of Digital Marketing — Google Digital Garage

Data conversion and software-related project training — Jagiellonian Centre for Competence Development

Team Relationship Building — Jagiellonian Centre for Competence Development

Customer Service — Alexander Mann Solutions

Social Skills Competency Training — Centrum Szkoleń i Doradztwa Zawodowego UKSW

Skills

Customer Service

IT Support / Service Desk

Technical Troubleshooting

Communication with customers and stakeholders

Ticket and incident management

Multitasking and prioritization

Attention to detail and accuracy

Fast learning

Working under pressure

Microsoft Office

MCH, Livewire, Ondemand/Cmod

Ability to work independently and in a team