Anastasia

Anastasia Senchyk
Junior Operations & Tech Assistant | Support Specialist

PERSONAL INFORMATION
Email address [відкрити контакти](див. вище в блоці «контактна інформація»)

Phone number [відкрити контакти](див. вище в блоці «контактна інформація»)

Address Lviv

LinkedIn [відкрити контакти](див. вище в блоці «контактна інформація»)

SUMMARY
Tech-curious Computer Science student with Upper-Intermediate English and a strong foundation in customer
operations, analytics, and workflow automation. Highly organized and detail-oriented, with proven experience
in conflict resolution and managing client inquiries in fast-paced environments. Adept at leveraging advanced
AI tools (Claude, ChatGPT) for research, data organization, and generating business presentations. A quick
learner ready to bring high ownership to an IT Operations, Customer Support, or Executive Assistant role.

SKILLS
Figma AI Prompt Engineering (Claude, ChatGPT)

Google Workspace (Sheets, Docs, Slides) Conflict Resolution

Data Organization Adobe Photoshop & Illustrator

Business & Market Research Blender (3D Modeling)

PROJECTS
Jan 2025 - May 2025 Business & Product Research Framework (End-to-End Case Study)
Conducted market and competitor research, defining target
audiences and stakeholder requirements for an IT product
ecosystem.
Utilized strategic management tools including SWOT analysis and
constructed a RACI matrix to streamline team roles and project
delivery.
Transformed chaotic technical requirements into clean user journeys,
low/high-fidelity wireframes, and interactive responsive prototypes in
Figma.
Project link: https://surl.li/cadmfa

Sep 2024 - Dec 2024 Visual Asset Management & Concept Design
Created cohesive visual styles, custom graphics, and documentation
assets using Adobe Photoshop and Illustrator.
Leveraged generative AI tools for early concept exploration,

accelerating research phases, and format scaling under strict
deadlines.
Project link: https://surl.li/qyejna

EMPLOYMENT
Aug 2024 - Aug 2025 Customer Operations & Support Specialist
Kebabtsia, Lviv
Managed real-time customer inquiries, providing rapid problem-
solving, conflict resolution, and high-quality assistance in a fast-paced
environment.
Ensured strict attention to detail in order processing, daily
documentation, and tracking operational workflows.
Developed strong emotional resilience and interpersonal skills,
successfully navigating complex client scenarios and maintaining a
high satisfaction rate.
Collaborated closely within a team of professionals to optimize
service efficiency and internal communication.

EDUCATION
Sep 2026 - Present Master’s degree, Computer Science
Kharkiv National University of Radio Electronics (KNURE), Kharkiv

Sep 2022 - Jun 2026 Bachelor’s degree, Computer Science
IT STEP University, Lviv

Sep 2021 - Mar 2022 Professional Course, Graphic Design
IT Academy STEP, Kamianske

CERTIFICATES
May 2023 IT Essentials
Cisco (issued via credly.com)

Dec 2023 Cybersecurity Essentials
Cisco (issued via credly.com)

Mar 2024 Fundamentals of copyright in creative industries
Creative Practice (issued via cases.media)

LANGUAGES
English B2 Ukrainian C2