Яна

YANA Kyiv, Ukraine

PARFENIUK [відкрити контакти](див. вище в блоці «контактна інформація»)

Junior Recruiter [відкрити контакти](див. вище в блоці «контактна інформація»)

PROFILE

Psychology graduate with 4+ years of experience in customer-facing, operational and analytical roles in international
companies. I have experience working with clients from different countries, investigating complex cases, analyzing
information and coordinating tasks across teams. I’m a strong communicator, attentive to detail and comfortable
working with both people and data.

WORK EXPERIENCE

May 2025 – Jun 2026 Reconciliation Specialist, Justmarkets
Reconciled financial data between payment service providers and internal client records
Processed and closed deposits, verified transaction data and maintained financial reports.
Investigated discrepancies, identified inconsistencies.

Jan 2025 – Jun 2026 Funding Specialist, Justmarkets
Processed client deposits and withdrawals through multiple payment systems.
Investigated and resolved payment related issues. Managed a high volume of time sensitive
requests

Jan 2025 – Jun 2026 Document Verification Specialist, Justmarkets
Verified the authenticity and validity of clients documents. Worked with clients from
Europe, Asia, Africa, the Middle East and Latin America. Reviewed client information and
documentation to identify
inconsistencies and potential risks.

Oct 2021 – Dec 2022 Сustomer support manager, Maudau
Provided customer support and resolved a wide range of customer issues. Investigated
complex cases and coordinated with internal departments to resolve issues efficiently.
Managed challenging communication situations while maintaining a professional and
customer-oriented approach

Jun 2022 – Jul 2022 Hotel Receptionist, Rija Fonnental Hotel Tallinn
Communicated with international guests in English on a daily basis. Managed guest
requests, accommodation issues and operational problems.

EDUCATION

2017 – 2021 Bachelor’s Degree in Psychology, Taras Shevchenko National University of Kyiv

COURSES

2026 Recruitment & HR, Genius
2020 Fundamentals of Personality Disorders