Особисті дані приховані

KATE NOVOCHYNSKA
C U S TO M E R S U P P O R T S P E C I A L I S T
Odesa, Ukraine • [відкрити контакти](див. вище в блоці «контактна інформація») • Remote / Worldwide
PROFESSIONAL SUMMARY
Detail-oriented Support Specialist with a strong dual background in philology (advanced English, deep cross-cultural immersion) and finance.
Proven experience handling international clients within US/Canadian markets under heavy workloads (50–70+ daily interactions). Highly
resilient, empathetic, and quick to adapt to new software and support platforms.
CORE SKILLS & COMPETENCIES
Customer Support: Multi-channel Support (Email, Chat, Ticketing), Inquiry Handling, Order Coordination (50–70+ daily tickets).
Soft Skills: High Stress Resilience, Strong Empathy, Conflict Resolution, Cross-Cultural Communication, Native Speaker Interaction.
Technical Agility: Rapid adaptation to new software, CRM tools, and support platforms (Zendesk, Intercom, Jira equivalents).
LANGUAGES
Ukrainian: Native | Russian: Native | English: Advanced / C1 (extensive experience with native speakers) | German: Upper-Intermediate
PROFESSIONAL EXPERIENCE
English Teacher 2020 – Present
European Languages Center, Odesa
Communicate daily with diverse students and native speakers, managing expectations and explaining concepts with clarity (15–20+
lessons/consultations weekly).
Adapt communication styles and support strategies dynamically to suit individual requirements and resolve misunderstandings.
Call Center Operator / Customer Support & Sales Specialist 2015 – 2019
American Logistics Company (US & Canadian Markets)
Provided remote support and order coordination for US/Canada clients via direct native interaction, handling up to 60+ inquiries and tickets
daily.
Managed stressful, high-urgency situations and resolved customer complaints with a calm, empathetic approach, preserving client loyalty.
Driver Support Manager 2015 – 2019
Logistics Operations
Delivered daily operational support to drivers (coordinating up to 30–40 active routes daily), ensuring rapid issue resolution under tight
deadlines.
INTERNATIONAL EXPERIENCE & CULTURAL IMMERSION
Babysitter & Cultural Exchange 2014
Australia
Worked within an international family in an English-speaking environment, demonstrating high adaptability, cross-cultural awareness, and
responsibility.
Camp Staff 2012 – 2013
Camp of the Woods, New York, USA (Camp America)
Worked in a multicultural team, communicated daily with English-speaking colleagues and international participants, and supported daily
camp operations.
EDUCATION
Master’s Degree in English Philology / Translation — Mykolaiv National University of V. O. Sukhomlynsky
Master’s Degree in Finance and Credit (English-language program) — Petro Mohyla Black Sea National University

Kate Novochynska • Customer Support Resume Page 1 of 1