Сервіс пошуку роботи №1 в Україні
Особисті дані приховані
Цей шукач вирішив приховати свої особисті дані та контакти. Ви можете зв'язатися з ним зі сторінки https://www.work.ua/resumes/20647708/
Customer support representative
- Розглядає посади:
- Customer support representative, спеціаліст техпідтримки, спеціаліст служби підтримки, Support manager, консультант клієнтської підтримки
- Місто проживання:
- Суми
- Готовий працювати:
- Дистанційно
Контактна інформація
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Завантажений файл
Версія для швидкого
перегляду
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Daria Bondar
Customer Support Specialist | Recruiter
Sumy, Ukraine | [відкрити контакти ](див. вище в блоці «контактна інформація») | [відкрити контакти ](див. вище в блоці «контактна інформація»)
PROFESSIONAL SUMMARY
Customer Support and Recruitment Specialist with 4+ years of experience in international companies. Skilled in multilingual communication, CRM systems (amoCRM, Zoho CRM, Intercom), candidate sourcing, and customer service.
WORK EXPERIENCE
Customer Support Specialist | All Right
October 2024 – October 2026 (position made redundant)
• Provided customer support by phone in English.
• Communicated with customers via chat in multiple languages using AI-assisted tools.
• Processed refunds, handled customer requests, and resolved issues.
• Consulted students and parents about the platform and learning process.
• Worked with amoCRM, Zoho CRM, and Intercom.
• Worked with Voicer, a feedback collection platform with analytics tools.
• Supported sales and improved customer satisfaction.
Recruiter / Chat Operator | 360 Agency Middle East
October 2021 – September 2024
• Recruited candidates for hospitality positions in the UAE.
• Communicated with international candidates in English.
• Screened CVs and sourced candidates through LinkedIn.
• Supported candidates throughout the recruitment process.
EDUCATION
Bachelor's degree in International Economic Relations
Ukrainian Academy of Banking | 2018 – 2022
SKILLS
Customer Support, Customer Success, Email & Chat Support, Sales Support, Candidate Sourcing, Recruitment, CRM, amoCRM, Zoho CRM, Intercom, Voicer, Slack, LinkedIn
LANGUAGES
Ukrainian – Native | Russian – C2 | English – B1
Customer Support Specialist | Recruiter
Sumy, Ukraine | [
PROFESSIONAL SUMMARY
Customer Support and Recruitment Specialist with 4+ years of experience in international companies. Skilled in multilingual communication, CRM systems (amoCRM, Zoho CRM, Intercom), candidate sourcing, and customer service.
WORK EXPERIENCE
Customer Support Specialist | All Right
October 2024 – October 2026 (position made redundant)
• Provided customer support by phone in English.
• Communicated with customers via chat in multiple languages using AI-assisted tools.
• Processed refunds, handled customer requests, and resolved issues.
• Consulted students and parents about the platform and learning process.
• Worked with amoCRM, Zoho CRM, and Intercom.
• Worked with Voicer, a feedback collection platform with analytics tools.
• Supported sales and improved customer satisfaction.
Recruiter / Chat Operator | 360 Agency Middle East
October 2021 – September 2024
• Recruited candidates for hospitality positions in the UAE.
• Communicated with international candidates in English.
• Screened CVs and sourced candidates through LinkedIn.
• Supported candidates throughout the recruitment process.
EDUCATION
Bachelor's degree in International Economic Relations
Ukrainian Academy of Banking | 2018 – 2022
SKILLS
Customer Support, Customer Success, Email & Chat Support, Sales Support, Candidate Sourcing, Recruitment, CRM, amoCRM, Zoho CRM, Intercom, Voicer, Slack, LinkedIn
LANGUAGES
Ukrainian – Native | Russian – C2 | English – B1
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Порівняйте свої вимоги та зарплату з вакансіями інших підприємств:
Резюме кандидата розміщено за адресою: https://www.work.ua/resumes/20647708/