Erdoo

ASUWE ERDOO
Abuja, FCT • [відкрити контакти](див. вище в блоці «контактна інформація») • [відкрити контакти](див. вище в блоці «контактна інформація»)

CUSTOMER SUPPORT SPECIALIST

Customer support and operations professional with 7+ years of experience across logistics, U.S. customer
support, communications, and media. Experienced in handling customer enquiries, guiding customers
through service processes, coordinating follow-ups, maintaining CRM records, and escalating service
issues. Supported 40+ U.S. customers daily and trained an 8-person team as a Team Lead. Exceeded
monthly sales and upselling targets for six consecutive quarters. Strong in written and verbal
communication, documentation, customer problem-solving, and cross-team coordination.

WORK EXPERIENCE

Atlas Flow Cargo 05/2026 - Present
Customer Support & Operations Assistant Abuja, Nigeria

• Support customers of a UK-focused logistics business with shipment enquiries, booking questions,
delivery updates, and follow-up requests.
• Maintain HubSpot customer records, update contacts, create follow-up tasks, and support customer
onboarding and shipping documentation.
• Coordinate customer updates and escalate delivery, customs, and carrier issues to the relevant
internal teams and external partners.
• Track outstanding enquiries, document next steps, and communicate shipment status to help manage
customer expectations.
• Complete customer and shipment data-entry tasks with attention to detail and record accuracy.
Outsource Global 02/2019 - 06/2026
Customer Call Support – Team Lead | U.S. Social Security Prequalification Team Abuja, Nigeria
• Supported 40+ U.S. customers with disabilities per day by explaining service processes and guiding
them through prequalification requirements.
• Exceeded monthly sales and upselling targets for six consecutive quarters, contributing to team
revenue and service goals.
• Promoted to Team Lead and trained, coached, and mentored an 8-person team, supporting
consistent service delivery and CRM use.
• Supported performance monitoring and reporting using CRM records and operational data.
• Built customer relationships through active listening, clear explanations, and solution-focused
conversations.
National Agency for the Control of AIDS (NACA) 07/2018 - 09/2018
Assistant Communications Officer (NYSC) Abuja, Nigeria

• Wrote 12+ articles for national magazines distributed across Nigeria’s 36 states.
• Supported HIV/AIDS awareness campaigns through social media content, press releases, and
stakeholder publications, including World AIDS Day communications.
Nigerian Television Authority (NTA) 10/2017 - 07/2018
Assistant Reporter Abuja, Nigeria

• Produced 2–3 news packages weekly for broadcast to an audience reported at 1 million+ viewers.
• Conducted 100+ field interviews and supported press-event communications, information gathering,
and news production.

FCT Agency for Mass Education 03/2016 - 09/2017
Adult Learning Facilitator Abuja, Nigeria

• Delivered English-language lessons to 200+ adult learners and monitored progress through learner
assessments.
• Trained five facilitators and supported consistent delivery of learning activities.

EDUCATION

B.A. Language & Linguistics
Benue State University Makurdi • 01/2017

SKILLS

CORE SKILLS: Case Management &Follow-up, Customer Enquiry Resolution, Customer Onboarding
Support, Customer Support &Customer Experience, Documentation &Data Entry, HubSpot CRM, Issue
Escalation, Logistics &Shipment Updates, Microsoft Office, Phone,Email &Chat Communication, Reporting
&Record Accuracy, Sales Support &Upselling, Team Coaching
TOOLS & ADDITIONAL STRENGTHS: Customer documentation, HubSpot CRM, Microsoft Office, Performance
reporting, Problem-solving, Public speaking, Report writing, Social media management, Written and verbal
communication

ATS KEYWORDS: Case Management, Chat Support, CRM, Customer Enquiries, Customer Experience,
Customer Onboarding, Customer Retention, Customer Service, Customer Support Specialist, Data Entry,
Documentation, Email Support, Escalation Management, HubSpot, Issue Resolution, Logistics Support,
Microsoft Office, Phone Support, Reporting, Sales Support, Shipment Tracking, Team Leadership, Upselling