Ілля-Сергій

Illia - Serhii Kishyk Customer Support Specialist

■ Lviv, Ukraine ■ [відкрити контакти](див. вище в блоці «контактна інформація»)

Software

Gmail, Google Docs, Google Sheets, Google Drive
Word, Excel, Outlook, Microsoft Teams, Zoom, Google Chrome, Mozilla Firefox, Microsoft Edge, Google Drive, OneDrive, Dropbox, Trello, Notion.

Skills

I am a customer-focused and responsible specialist with strong communication and problem-solving skills. I can support users through chats and emails, understand their needs, explain information clearly, and help find practical solutions.

I am comfortable managing several requests at the same time, setting priorities, and following each issue through to resolution. I learn new tools and technical information quickly and can work confidently with instructions, knowledge bases, and internal systems.

My strengths include patience, attention to detail, initiative, and professional written communication. I am interested in developing my career in IT and expanding my knowledge of web services, domains, hosting, SSL certificates, and email systems.

Experience
Theatre Actor and Stage Director
Independent Theatre Projects — 2019–2020

- Participated in the preparation and production of theatre performances, working closely with actors and other team members.
- Coordinated creative decisions, helped distribute responsibilities, and maintained effective communication throughout rehearsals.
- Responded quickly to changes and unexpected situations, adapting without disrupting the overall process.
- Used improvisation skills to find solutions and maintain natural interaction with performers and audiences.
- Received feedback attentively and applied it to improve performances and productions.
- Developed clear verbal communication, emotional awareness, and the ability to present information to different audiences.
- Followed production schedules and met agreed preparation deadlines.
YouTube Content Creator and Scriptwriter
Independent Project — 2022–Present

- Plan and create video content from the initial idea to the publication of the finished material.
- Write scripts and supporting texts based on the topic, target audience, and format of each video.
- Organize complex information and present it in a clear, structured, and accessible way.
- Conduct independent research, verify information, and work with multiple sources.
- Review audience reactions and comments, using feedback to improve future content.
- Manage several stages of content production simultaneously while setting priorities and meeting deadlines.
- Adapt the communication style to different topics, situations, and audience needs.
- Maintain consistent progress on a long-term project through effective self-organization.
Dungeons and Dragons Game Master
Independent Game Projects — 2025–Present

- Plan and lead game sessions for participants with different levels of experience and communication styles.
- Explain rules clearly, answer questions, and help participants navigate complex game situations.
- Manage multiple storylines, tasks, and participant requests while maintaining consistency and an engaging pace.
- Listen carefully to players, consider their decisions, and adapt the experience to the developing situation.
- Use improvisation to resolve unexpected situations while preserving the logic and structure of the overall process.
- Maintain a constructive group environment and help resolve misunderstandings between participants.
- Prepare scenarios, descriptions, rules, and supporting materials for structured and accessible sessions.
Combine attention to detail with an understanding of the group’s overall goals and individual
Education

Lviv National University named after Ivan Franko — 2017–2022
■ [відкрити контакти](див. вище в блоці «контактна інформація»)