Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/2569315

Знання і навички

Додаткова інформація

Bodnar Inga
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

Customer Support

Professional skills:
Management; CRM’s knowledge; 14 years sales experience; business processes optimization ; negotiation; consulting; presentations; cooperation with VIP clients; contracts signing; brand promotion; complaints processing; exhibits/events organization; website content; quality control.

Work experience:
Lithing Consult, international financial company.
10.2020 – 12.2021 - Head of Customer Support
Duties: CRM management; organization and quality control; assigning leads and tasks to agents; pools’ systematization and analysis; lead quality statistics; daily results reporting; working with payment systems (wires, psp, blockchain); processing withdrawals; communication with other departments and providing effective interaction; work process optimization; clients’ verification; processing customer request and solving negative reviews; salary report and bonus tables; preparing motivation staff; budget preparing/controlling/report.
Achievements: reduced customers’ withdrawals twice; reached target and increased agent productivity; optimizing business process.
05.2019- 10.2020 – Sale Support
Duties: CRM management; assigning leads; organization and control of agents; statistic reports; salary report and bonus tables.
Achievements: increased to Head of Customer Support.

White Rhino, international financial company.
02.2018 – 04.2019 – English customer support.
Duties: processing requests; working with objections and negative reviews; reaching tasks plan; employees training.
Achievements: increased KPI on 20 %; trained 4 employees (from junior to senior support manager)

Royal Consulting, consulting outsourced center in marketing and investments
10.2016 – 11.2017 – Manager of Kiev Branch (35 people in subordinate).
Duties: recruitment; organization and managing of call centers workflow; preparing job descriptions and training programs; analyzing and controlling work process; improving work efficiency; conferences organizing; reporting; budgeting; salary payment.
Achievements: exceeding of sales plans on 20%, reducing contractors' costs on 30%; employees training; preparing staff for foreign market – Vietnam and China; organizing training conferences for foreign partners (350-500 people)

Higher education: MBA WIUU, Kiev, 2005, BBA (Bachelor of Business Administration).

Courses/Trainings: 07.2017, GEBS, training «Active Sales»; 01.2014 – 02.2014,Top Shop - course «Тtelemarketing»; 10.2009 – 10.2009, Academy of Business Solution, course «Affective Sales»;
2017-2018, trainings “efficiency increasing”

Additional information: English – В2, Polish – В1, driver license - В, hobbies – yoga, reading, sport.