Контактна інформація

Шукач приховав свої особисті дані, але ви зможете надіслати йому повідомлення або запропонувати вакансію, якщо відкриєте контакти.

Досвід роботи

Project manager

з 03.2018 по 10.2018 (8 місяців)
Aspect Translations, Харків (Послуги для населення та бізнесу)

-Estimating a scope of a project
-Setting up a project (using different CAT-tools)
-Assemble a team for a project
-Finding a solution for difficult situations such as:
.tight deadlines
.tight budgets
.conflicts with customers
-Providing the clients support from a potential request to a delivery of a ready product
-Records management
-Working in a team

Customer support manager, SMM, Virtual assistant

з 01.2017 по 12.2017 (1 рік)
MoveUp Solutions, Харьков (Предоставление услуг технической поддержки, customer care, звонки)

-Working with ticket systems
-Generating leads
-Providing content services such as:
Creating pages on WordPress platform
Filling the pages on facebook with pictures, texts, pools
Searching for a content related to the client’s needs
-Processing instagram accounts;
-Planning Google Calendar;
-Working with crm systems
-Making the calls to the customers
-Working for an online shop:
Accepting a purchase
Consulting the customers
Changing the properties of an ordered good
Making refunds
Contacting the suppliers

Освіта

KhNURE

Computer science, Project Management, Харьков
Вища, з 2017 по 2019 (2 роки)

KhNURE

Infocommunications, Metrology and Information-Measuring Technology, Харьков
Незакінчена вища, з 2013 по 2017 (4 роки)

Додаткова освіта та сертифікати

English YES, business-communication intensive

2016, 1 месяц

Знання і навички

• PC User
• Windows
• Ubuntu

Знання мов

Англійська — вище середнього

Додаткова інформація

I have started my career as a customer support representative as I enjoy to contact people directly and help them to find a solution they need.
It is important for me to contact the team while processing workflows and tasks so I found out that project manager wins all stars here: it is a person who finds a solution and planning all the steps of its completion and a person whose second best skill is communication skill.

Thank you for your attention!

Kind Regards,
Maria