Степан

USHTAN Lviv, Ukraine
[відкрити контакти](див. вище в блоці «контактна інформація»)

STEPAN
[відкрити контакти](див. вище в блоці «контактна інформація»)

Customer Support Representative
WORK EXPERIENCE
CUSTOMER SUPPORT REPRESENTATIVE | EVOPLAY
MARCH 2026 - JULY 2026
Delivered customer support via email and CRM system,
resolving inquiries efficiently while maintaining excellent
customer experience
Managed the full lifecycle of support tickets, ensuring
accurate documentation, timely follow-ups, and
resolution within service expectations PROFILE
Partnered with internal teams to coordinate solutions Results-driven Customer Support & Live
and meet customer needs effectively Chat Specialist with hands-on experience
Resolved customer issues through effective problem- in ticketing systems, CRM, logistics
solving, clear communication, and proactive follow-up coordination, and team management.
LOGISTICS DISPATCHER | FOX CARRIERS | Proven track record of handling high-
OCT 2025 – MARCH 2026 volume customer inquiries, resolving
Coordinated drivers and monitored delivery schedules conflicts, and maintaining high CSAT
Communicated with clients regarding shipments and ratings. Possess a solid technical
urgent issues foundation (Linux, SQL, Networking,
Updated CRM systems and tracked delivery data Troubleshooting) from SoftServe Academy,
accurately allowing for quick comprehension of
Resolved operational problems in real time technical issues. Seeking a Remote
Customer / Chat Support Representative
SENIOR BARTENDER / TEAM SUPERVISOR / 12 STEPS
position.
/ QUEPASA
HARD SKILLS
2022 - OCT 2025 Linux fundamentals
Supervised and trained a team of bartenders SQL & NoSQL basics
Managed high-volume customer service in a fast-paced Networking basics
environment Basic troubleshooting skills
Resolved customer complaints and ensured service CRM & ticketing systems
quality Microsoft Office & Google Workspace
Coordinated daily operations and workflow Basic understanding of IT infrastructure
SOFT SKILLS
EDUCATION / TRAINING Customer communication
Problem-solving
Lviv National University of Veterinary Medicine and Attention to detail
Biotechnologies named after S.Z. Gzhytskyi | 2024 – Stress resistance
Present Fast typing & chat handling
Faculty of Mechanics, Energy and Information Team leadership
Technologies Quick learning

DevOps Course – SoftServe Academy | 2024 LANGUAGES
Linux basics Ukrainian — Native
Networking fundamentals English — B1
CI/CD concepts Polish — Basic conversational
SQL & NoSQL database fundamentals
Infrastructure basics