Резюме від 2 серпня 2020 PRO

Асиеду-Марфо Эванс

Customer service representative

Повна зайнятість, неповна зайнятість, дистанційна робота.

30 років

Контактна інформація

Шукач вказав телефон, ел. пошту та адресу.

Щоб відкрити контакти, увійдіть як роботодавець або зареєструйтеся.

Досвід роботи

Customer Care Intern

з 01.2018 по 06.2018 (5 місяців)
Intelbit, Одесса (Intelbit is a full-cycle software development company.)

1) Memorized entire line of company products & services, including prices and special discounts

2) Provided basic technical support for clients on a wide range of company products, resolving issues at a 90% rate

3) Remained courteous and calm at all times, even during moments of intense customer displeasure

4) Awarded “Fastest Learner” award during the first month of intern training

Online Reputation manager

з 06.2015 по 02.2018 (2 роки 8 місяців)
ILAG-AG, Одесса (Investing in startups through the activities of Crowdinvesting)

1) Generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items

2) Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock pieces

3) Consistently met and exceeded set productivity targets

4) Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the company and customer satisfaction

5) Resolve an average of 250 inquiries in any given week, dealing with all types of inquiries including billing issues, installation schedules, product information queries, and numerous other matters

6) Meet performance targets in all areas such as speed, accuracy, volume, customer satisfaction, and issue resolution

7) Upsell company products and services to customers and meet target sale conversions


Ashworth College

Bsc. criminal justice,, Georgia
Вища, з 09.2014 по 09.2018 (4 роки)

Criminal justice is a branch of study which has different aspect of professions and i wish to become a forensic officer after completion.

Додаткова освіта

  • Alison college (2014, 7 months)
  • The school of masters (2017, 2 months)

Професійні та інші навички

  • Навички роботи з комп’ютером
    I am a computer literate and can easy work with:
    1) MS word
    2) Excel
    3) Spreadsheet
    4) PowerPoint
  • Good interpersonal skills (3 роки досвіду)
    Просунутий, використовую в даний час.
  • Stellar customer service skills (3 роки досвіду)
    Просунутий, 1 рік тому.

Знання мов

  • Англійська — вільно
  • Російська — середній

Додаткова інформація

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

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