Контактна інформація

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Додаткова інформація

Curriculum vitae

PERSONAL INFORMATION Tansi Ekeocha
Vatslava Havela Boulevard 6/7a, 02000 kyiv (Ukraine)
[відкрити контакти](див. вище в блоці «контактна інформація»)
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JOB APPLIED FOR Sales and marketing department manager

WORK EXPERIENCE

07/01/2017–20/05/2018 Sales and marketing department manager
Sigma Universal Bank, kiev (Ukraine)
· Form strategies for improving customer service satisfaction.
· Provided customer service for an average of 20 to 41 chats per day, answering customer
inquiries, solving problems, and providing new product information.
· Organized weekly sales reports for the sales department to track product success.
· Described product to customers and accurately explained details and care of the platform.
· Recommended, selected and helped locate and obtain game type based on customer requests.
· Answered questions regarding games and the platform, while maintaining knowledge of current
sales and product's promotions.
· Maintained up-to-date knowledge of platform policies regarding payments, bonuses and losses.
· Provided an elevated customer experience to generate a loyal clientele.
· Excelled in exceeding daily customer’s care application goals.
· Worked as a team member performing deposit, product assistance and clarity while providing
excellent customer service.
· Assisted customers in person and via telephone email and chat.

EDUCATION AND TRAINING

12/09/2014–Present EQF level 8
National Aviation University, Kiev (Ukraine)
General:
- English, Higher Mathematics, Russian
- Economics
Occupational:
Knowledge of business and its economic, legal and social context

PERSONAL SKILLS

Mother tongue(s) English

Foreign language(s) UNDERSTANDING SPEAKING WRITING

Listening Reading Spoken interaction Spoken production

Russian B2 B2 A2 B1 A2
Levels: A1 and A2: Basic user - B1 and B2: Independent user - C1 and C2: Proficient user
Common European Framework of Reference for Languages

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Curriculum vitae Tansi Ekeocha

Communication skills - good communication skills gained through my experience of working as a sales manager

Organisational / managerial skills I’m naturally persuasive, problem solver, enthusiastic, communicable, and well organized, possess
team working spirit, ability to mentor others, manage time and accomplishes goals, ability to gather
information, trade and sales abilities, strategic and customer’s management.

Job-related skills · CRM Bank, CRM DISTRIBUTION, CRM Real estates, CRM retails, CRM Legal, BPM+CRM
(Business Process Management +Customer Relationship Management Processes)
· SAP CRM (Sales Management, Data Management, Knowledge Base ,Document Management
etc
· Microsoft Dynamic CRM
· Lecture on Social CRM with Dr Paul GREENBERG Author of CRM At The Speed Of Light, USA

Digital skills SELF-ASSESSMENT

Information Content Problem
Communication Safety
processing creation solving

Proficient user Proficient user Independent user Proficient user Proficient user

Digital skills - Self-assessment grid

Microsoft Office., CRM Software functionality and Information management.

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