Контактна інформація

Шукач вказав телефон, ел. пошту, Facebook та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6139354

Досвід роботи

Technical Support Specialist

з 11.2020 по нині (3 роки 7 місяців)
Agiliway, Ivano-Frankivsk (Technical Support)

Technical support specialist for customer success product

Project Manager (Head of Content Department)

з 02.2016 по 10.2020 (4 роки 8 місяців)
VisaHQ.com.Inc, Івано-Франківськ (Travel Industry)

Main responsibilities and achievements :
• Organized and coordinated the workflow of the Content Department
• Led motivated and developed the Content teams and maximized the effective use of their time and expertise
• Researched issues and identified potential solutions while providing prompt and accurate feedback
• Managed monitored and improved internal helpdesk operations
• Developed and improved service desk procedures and standards
• Managed real-time incidents with multiple teams
• Stayed current with system information, changes, and updates

Data Manager

з 07.2015 по 01.2016 (6 місяців)
Right to Protection, Київ (Сharity)

Customer Support Manager

з 02.2015 по 06.2015 (4 місяці)
Zoom Support, Івано-Франківськ (Technical Support)

Main responsibilities and achievements :
• Established rapport with clients
• Provided nifty overall support
• Managed large amounts of incoming calls
• Identified and assessed customers' needs to achieve satisfaction
• Provided accurate, valid and complete information by using the right methods/tools
• Handled complaints, provided appropriate solutions and alternatives within the time limits and followed up to ensure resolution
• Followed communication procedures, guidelines, and policies
• Assisted with placement of orders, refunds, or exchanges
• Went the extra mile to engage customers
• Resolved customer complaints via phone, email, mail or social media

Tourist Manager

з 10.2007 по 11.2014 (7 років 1 місяць)
Kommit-Ukraine, Ivano-Frankivsk (Travel and Tourism)

Освіта

Прикарпатський Національний Університет

Іноземних мов, Англійська мова та література, Івано-Франківськ
Вища, з 2004 по 2009 (4 роки 9 місяців)

Додаткова освіта та сертифікати

LvBS "Effective Manager"

Feb 2020

Innovation Management by Erasmus University Rotterdam (Coursera)

April 2020

SEO Basics, SEO Academy, Kyiv (online course)

March 2020

Додаткова інформація

Чемпіон України з Алтимат фрізбі (мікс) та Лазертагу.