Контактна інформація

Шукач вказав телефон, ел. пошту та LinkedIn.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7285543

Досвід роботи

Customer Support Specialist (Remote)

з 09.2021 по нині (2 роки 9 місяців)
Bitsgap, Tallinn, Estonia (Cryptocurrency Trading)

Role:

➫ Inbound live chat support, email support, and social media chat support.

➫ Responding promptly to customer inquiries.

➫ Resolving customer complaints

➫ Handling disputes

➫ Helping customers understand how the platform works.

➫ Basic troubleshooting

➫ Communicating with tech support to resolve advanced technical issues.



CRM: Slack, Intercom, Jira, and Confluence.

Other software programs: Sling, Klaus, and Gmail.

Moderator/Blog Writer (Contract)

з 05.2021 по 08.2021 (3 місяці)
Sakura Communication Co., Ltd, Tokyo, Japan (Social Networking Services)

Role:

➫ Facilitating member conversations.

➫ Making sure members feel comfortable, safe, and happy.

➫ Keeping the environment free from prejudice, discrimination, solicitation, etc.

➫ Asking questions to members to try and find out something interesting or unique about their personality and point of view.

➫ Control the conversation flow accordingly so the session will be exciting.

CRM: Website's built-in CRM,

Other software programs: Secondlife and Clubhouse.

Customer Care Expert/Customer Service Representative

з 03.2018 по 02.2019 (11 місяців)
Teleperformance, Philippines (Telecommunications and networking)

Role:

➫ Responsible for all customer inquiries and questions.

➫ Provide customer service at all times.

➫ Follow up to customer inquiries by taking specific action in a timely manner.

➫ Troubleshoot equipment and system problems.

➫ Problem solve to help customers resolve issues.

➫ Enters data from customers into various software programs

➫ Appropriately communicate with upset customers

➫ Thrives as a team player in a fast-paced, high-energy, change-oriented environment.

➫ Participates in additional training courses when needed.

CRM: Samson and Quickview.

Wellness Coach and Assistant Operator (Part-time)

з 06.2015 по 09.2019 (4 роки 3 місяці)
Healthy Cells Nutrition Club, Philippines (Health and Wellness)

Role:

➫ Motivating existing customers to meet their health and fitness goals.

➫ Selling health and beauty products.

➫ Persuading potential prospects to enroll in our health program.

➫ Evaluating the body composition of customers to identify their health and fitness needs and come up with an appropriate solution.

➫ Presenting information about nutrition.

➫ Monitoring my customers' results.

➫ Creating personalized meal plans after identifying the customer's health and fitness needs.



CRM: Herbalife Bizwork Plus, Herbalife+ Members App, Microsoft Excel, and Microsoft PowerPoint.

Independent Sales Agent and Trainer

з 05.2014 по 11.2015 (1 рік 6 місяців)
ZOOM International Corporation (Part-time), Philippines (Network Marketing/Perfume)

Role:

➫ Selling perfumes.

➫ Presenting a business opportunity (1-on-1, Mass presentation).

➫ Training new members

CRM: Company website's built-in software, Microsoft Excel, and Microsoft PowerPoint.

Освіта

University of the People

Business Administration, Pasadena, California
Незакінчена вища, з 2019 по 2024 (5 років)

Додаткова освіта та сертифікати

TESOL - Foundational Principles

2020, 4 months

Customer Service Fundamentals - Knowledge Accelerators

January 2022

IBM New Collar: Customer Engagement Specialist

January 2022

Become a Conversational Support Expert - Intercom

November 2021

Certified Enterprise Blockchain Professional (CEBP) - 101 Blockchain

December 2021

Blockchain Basics - University at Buffalo

December 2021

Technical Support Fundamentals - Google

December 2021

Delivering a World-Class Customer Support Experience - Intercom

November 2021

Customer Services - eLearning College

October 2021

Знання і навички

Знання мов

Англійська — просунутий

Рекомендації

• Tokio Kuwamura

  Tokio Kuwamura

  Business Owner, TereTere

  Контактні дані приховані

• Christine Go

  Christine Go

  Customer Support Trainer, Teleperformance

  Контактні дані приховані

• Seorge Jumawan

  Seorge Jumawan

  QA Analyst, Teleperformance

  Контактні дані приховані

Додаткова інформація

For more information about my background, please visit https://marxonlinecv.live/