Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/7576443/

Досвід роботи

Senior Customer Support Representative

з 11.2022 по нині (3 роки 9 місяців)
Austrian Airlines, Львів (Транспорт, логістика)

I communicate with people from all over the world on a daily basis, deal with bookings, re-bookings, registration of additional services and many other questions passengers may have related to their trips. I handle requests via both phone and chat correspondence.

I assume I excel in handling even the most difficult situations and I always do my best to assist a client effectively and with professionalism simultaneously. There is no dead end situation for me, because I am fond of communication with other people and I tend to believe I am truly good at it.

Репетитор англійської

з 08.2016 по 10.2022 (6 років 3 місяці)
Без назви, Львів (Освіта, наука)

I had been working as a self-employed English tutor for kids and adults.

This job gave me the clear understanding that I am keen on communicating with people and enriched my soft skills such as time management, active listening, patience, problem solving and confidence.

Освіта

Ivan Franko National University of Lviv (bachelor), Lviv Polytechnic (master)

International relations / Міжнародні відносини., Львів
Вища, з 2016 по 2021 (5 років)

Знання і навички

• MS Excel
• MS Word
• MS Office
• MS PowerPoint
• Reservation system

Знання мов

• Англійська — просунутий
• Німецька — початковий

Додаткова інформація

I am a responsible, cheerful, hard-working and positive person.
Ready to master new skills quickly and efficiently.