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[відкрити контакти](див. вище в блоці «контактна інформація»)• [відкрити контакти](див. вище в блоці «контактна інформація»)
Ukraine, Kyiv
Personal statement

I will be glad to join your team.
Key Skills

Self-motivated, aiming at improvement of my skills, fast-learner, multitasker in stressful situations, a mediator.
Microsoft Office confident user.
Languages: Chinese (Advanced,Upper-Intermediate), English (Upper - Intermediate), Russian (native), Ukrainian (native).

Employment History

Coordinator of International Cooperation, Customer Service, Personal Assistant, CMC-Canadian Medical Care Inc., Representative Office in Ukraine, Kyiv (Chinese speaking clients)
(July 2017 – August 2019, 22-24th of November,2019 - consultant at the expo) Freelance
Responsibilities

Providing information to clients and encouraging them to go further with the company,
Conducting consultations, personal assistance, supervision,
Interpreting, simultaneous interpreting at the meetings, translating,
Reorganising the meeting booking process,
Case management, client support,
Copywriting, writing articles for the website.
Solving issues for the client to be satisfied.

Логистика ЮА- FEA area (Chinese speaking clients)
(June – July 2021)
Responsibilities

Providing information to clients and encouraging them to go further with the company,
Working with 1c system,
Case management, client support, solving issues for the client to be satisfied.
Shipping supervision.

EVOPLAY- Customer Service Specialist (Chinese, Russian speaking clients)
(August – December 2021)
Responsibilities

Providing information to customers and encouraging them to continue using the company and its IT services,
Case management, client support,
Solving issues for the client to be satisfied.

ТОВ «Експрес Лінія» - Junior sales specialist
(December – February 2022)
Responsibilities

Providing information to clients and encouraging them to go further with the company,
Client support, encouraging them to buy goods,
Handling clients objections,
Solving issues for the client to be satisfied.

Education

School of Ivankiv #1
(September 2005 – June 2016)

Kyiv National Linguistic University
(September 2016 – June 2021)

Applied Bachelor’s Degree in Linguistics, Philologist, Translator of Chinese, English and Literature
Faculty of Oriental Studies

Chinese course, Xi’an, Xi’an Jiaotong University, People’s Republic of China
(September 2019 – July 2020)