Снежана
Customer support representative
- Вік:
- 37 років
- Місто:
- Київ
Контактна інформація
Шукач вказав телефон та ел. пошту.
Прізвище, контакти та світлина доступні тільки для зареєстрованих роботодавців. Щоб отримати доступ до особистих даних кандидатів, увійдіть як роботодавець або зареєструйтеся.
Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/9532878
Завантажений файл
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Snizhana Kornienko
Date of birth: August 13, 1986
Ph: [
Email: [
Career Objective:
Seeking a customer service position in a dynamic company.
Work Experience
Dispatcher
Myle
October 2021 – Present
• Answered phone calls; dealt with customer inquiries such as car details, time of arrival, lost items, and location of a driver.
• Assisted with scheduling and dispatching drivers.
• Maintained communication with financial, recruiting department, supervisors.
Customer Support Representative
Online casino
September 2020 – September 2021
• Provided customer support by email, phones, live chat.
• Assisted VIP clients by offering additional bonuses, programs, tournament participation.
• Carried out verification of new accounts by gathering necessary documentation, proving personal data.
• Handled financial issues such as failed transactions, withdrawals.
• Maintained communication with technical, quality check, financial teams, and management of the company.
• Entered data in CRM, internal records.
Assistant dispatcher
Sargent Logistics
December 2018 - July 2020
• Answered incoming calls providing information to dispatchers, drivers, consignees, shippers.
• Collected and sent invoices to appropriate departments.
• Monitored tracking systems, driver logs.
• Assisted dispatcher with loading documentation, information about pick up, transit, and delivery.
• Conducted a security check with drivers to comply DOT.
• Completed additional tasks.
Operator of call center
Cheap-o-air
May 2018 – July 2018
• Answered inbound calls
• Made ticket corrections, cooperated with international airlines.
• Identified customers’ needs, clarified information and provided solutions about cancelled or delayed flights
• Sold additional services for a flight
Operator
Retain Group LLC
September 2016 – October 2017
• Served inbound calls.
• Assisted with organizational issues.
Babysitter
Cairo, Egypt
August 2013- December 2013
• Provided care to children..
• Maintained daily schedule.
• Organized activities
• Helped with English..
Teacher of English
Secondary School
September 2013 – July 2015
• Planned, prepared and presented lessons
• Assessed students’ knowledge
• Organized and took part in school events, activities
Administrator, cashier
café “L’Kafa”
September 2012 – August 2013
• Trained, and supervised café staff.
• Monitored budgets, bought products, improved service.
• Kept records, documentation.
Office-manager
Slampo, trading company
May 2008 – June 2009
• Organized appointments and meetings.
• Dealt with correspondence.
• Answered and directed incoming calls.
• Wrote reports for senior management.
• Assisted in saling, recruiting, advertising progrmas.
Education:
2003-2008 –Nizhyn State University, teacher of Foreign Language and Literature (English)
2001-2003 – Nizhyn Regional Lyceum
Personal traits of character
Confident and energetic with ability to learn fast, optimistic, highly-organized, excellent team player, flexible
Languages: English, Ukrainian.
Nationality: Ukrainian
Інші резюме цього кандидата
20 000 грн
Київ
Вища освіта · Повна зайнятість
- Ассистент диспетчера, ФОП Григорьев, 1 рік 7 місяців
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