Lesia

Lesia Veselska
Senior Account Manager, Team Leader
Highly motivated and team worker, providing my Account management experience
for your company.

Posses proved communication skills and a strong work ethic that will aid your

company in meeting its milestones.

Work Experience
2021 - currentl y viv
L - U kraine
Senior ccount
A anager eam Leader
M , T

Contact me Cloudprinter.com

Senior Account Manager: Coordinating full operation on the Print Network and closely working
with the main Partners connected to our company. Troubleshooting problems and solving them.
[відкрити контакти](див. вище в блоці «контактна інформація») Coordinate important financial process in the partner’s journey.

Team leader: Responsible for managing a team of 10 Account Manager and coordinate their daily
workflow, mentoring them, and support their duties.

Pekarska St. 2, apt 13 2020 - 2021 viv kraine L - U

79000 Lviv - Ukraine Customer Support Representati e v

Cloudprinter.com
[відкрити контакти](див. вище в блоці «контактна інформація») Taking care of the full Customer Support.

Main duties: coordinate order SLA, solving problematic situations, handling live chat, coordinate
customer’s tickets, provide support to the Sales and Print department.

LinkedIn Profile
2018 - 2020 iami M - F lorida, US A
Restaurant ostess H

Skills Carnival Cruise Line

Dealing with customers face to face and over the phone.

‑ ‑

Dealing with their feedback, concerns and complaints. Coordinating stressful situations and
Highly motivated emergencies in a professional manner, and ensuring that customer’s corners are promptly
addressed.
Valid negotiator

Solid communication 2015 - 2018 M iami - F lorida, US A
Junior ostess
H

Customer Evaluation and analysis
Carnival Cruise Line
Team Worker H elped customers with any complaints or uestions they had.
q

Provided e cellent customer assistance to make sure they were completely satisfied with their
x

Team Leadership visit. Managed the register while taking phone orders and helping customers with any re uest or
q

need.
Communication and interpersonal
skills
2008 - 2014 Kiev - Ukraine

Office anager
M

Language Kontek
Managed schedules, organi ed o ce functions, and oversaw daily operations of o ce with 0

z ffi ffi 2

employees.

Ukrainian Answered, screened, and redirected a big average of telephone calls with professionalism and

e cacy.
ffi

Russian
English

Education
2002 - 2007
M aster o rts f A

H. S Sko oroda harki
. v K v N ational edagogical Uni ersit
P v y,

K harki v