Михайло

EDUCATION

Ivan Franko National University of
Lviv
Master degree October 2022 – January 2024

Master of law

Ivan Franko National University of
Lviv
Bachelor degree | September 2018 – Jule 2022

Bachelor of law

WORK EXPERIENCE

MYKHAILO Hotel administrator

DUZHEV
Capsule hotel Constellation 89 | Jule 2022 - now

work with guests, including foreigners
maintaining guest data
working with property inventory tables.
CUSTOMER SUPPORT communication with guests on social media and
booking services
MANAGER
Сall centre operator
ABOUT ME Adelina Outsource | January 2020 – Jule 2022

advising customers on the product
I am a young motivated specialist with a assisting customers in making technical adjustments
great desire to learn new things and to purchased goods
consolidate my knowledge, so I am ready Filling in and storing product and customer data in
to develop in this field and acquire new databases
skills, I am a quick learner, responsible and Experience in CRM system
ready for challenging tasks.

ADDITIONAL COURSES AND
SOFT SKILLS TRAINING
IT School GOIT (March 2023- June 2023) -
Purposefulness
specialisation QA Manual
Quick learning skills
basic understanding of working with databases
Hardworking
Preparation of technical documentation of various
Flexible Ability to work efficiently both
individually and in a team types
Desire to learn conducting website testing
Stress resistance knowledge of HTML/CSS basics
Attorney's firm “Brykar” (February 2023 - May
2023)
CONTACTS Preparation of procedural documents,
e-mail:[відкрити контакти](див. вище в блоці «контактна інформація») execution of attorney's orders
phone: [відкрити контакти](див. вище в блоці «контактна інформація») advising clients on legal issues
Telegram Internship at Lviv City Council under the First
Lviv, Ukraine Career Step programme (September 2021 -
November 2021)
LANGUAGES advising people on various issues
English - B1
verification of documents
Ukranian - native
drafting various types of documents