Jennifer

Jennifer Chinenye Asuzu
[відкрити контакти](див. вище в блоці «контактна інформація»)
[відкрити контакти](див. вище в блоці «контактна інформація»)

__________

PROFESSIONAL SUMMARY

My name is Jennifer Chinenye Asuzu. I’m Self-motivated and enthusiastic person with a strong
passion for improving my skills. Strong focus on listening to and addressing to customer’s concerns
and answering questions in terms customers can easily understand. I am quite enthusiastic about my
ability to talk to people and to help in ways I can, in words and in the use of technology to improve
the knowledge of human communication and problem solving
.__________

AREAS OF EXPERTISE

Communication
Critical thinking and problem solving
Decision Making
Teamwork
Effective Time Management
Computer Skills
Ability to Work in a Team Communication Skills Ability to Multitask Fast Learner Adaptability
Ability to Work UnderPressure
Research Microsoft Office Googling
__________

EMPLOYMENT HISTORY
__________
Teleperformance Portugal 20th November 2023- September 2025

ENGLISH CUSTOMER/TECHNICAL SUPPORT

•Diagnosed and resolved hardware and software issues via email, calls, and chat.
•Assisted customers with device installation and setup through remote support.
•Provided technical guidance and product knowledge during phone, email, and chat interactions.
•Investigated and escalated complex malfunctions to engineering teams through documented emails
and calls.
•Walked customers through software and firmware updates using email instructions, chat guidance,
and live calls.
•Coordinated device repairs and replacements via email correspondence and follow-up calls.
•Documented all email, call, and chat interactions for troubleshooting and issue tracking.
•Ensured compliance with medical device safety standards during email, call, and chat support

Foundever Portugal. 17th April 2023- 30th October,2023

ENGLISH CUSTOMER ADVISOR

• Provide friendly and efficient service to the worldwide Airbnb community.
• Be the first point or contact to handle and resolve customer issues.s
• Respond professionally to inbound phone calls and emails. including urgent situations
• Identity and escalate issues appropriately.
• Compose thoughtful and accurate messages or customize prepared responses to customer’s emails
• Research information and troubleshoot problems using available resources.s
• Arbitrate in situations between users.
• Monitor and control Numerous concurrent tasks in tandem • Proactively and independently work
to meet targets and goals.

Medical assistant at Nissi hospital Aba, Abia State, Nigeria. 02/2021-09/2022

• Taking medical histories.
• Explaining treatment procedures to patients.
• Preparing patients for examinations.
• Assisting the physician during examinations.
• Collecting and preparing laboratory specimens.
• Performing basic laboratory tests.
• Instructing patients about medication and special diet
.
Teleperformance Ukraine Vatslava Havela Blvd, 6з, Kyiv, Ukraine, 03124 4/2020– 1/2021

TECHNICAL SUPPORT AGENT

• Calling potential clients to initiate sales and solutions to customer needs
• Handled inbound calls from customers regarding all aspects of the company’s business- like
enquiries on products and invoices. • Primary point of contact for customers with regards to
requests for Quotations and availability of company’s products.
• Communicating with clients to understand their needs and offer solutions to their challenges as
much as possible.

Global Prince and Princess international impex, Aba ,Abia State 02/2018-01/2020

SALES AGENT

• Serves customers by selling products and meeting customer needs.
• Services existing accounts, obtains orders, and establishes new accounts by planning and organizing
daily work schedule to call on existing or potential sales outlets and other trade factors.
• Adjusts content of sales presentations by studying the type of sales outlet or trade factor.
• Focuses sales efforts by studying existing and potential volume of dealers. • Submits orders by
referring to price lists and product literature.
• Keeps management informed by submitting activity and results reports, such as daily call

reports, weekly work plans, and monthly and annual territory analyses. • Monitors competition by
gathering current marketplace information on pricing, products, new products, delivery schedules,
and merchandising techniques.
• Recommends changes in products, service, and policy by evaluating results and competitive
developments.
• Resolves customer complaints by investigating problems, developing solutions, preparing reports,
and making recommendations to management.
• Maintains professional and technical knowledge by attending educational workshops, reviewing
professional publications, establishing personal networks, and participating in professional societies.
• Provides historical records by maintaining records on area and customer sales.
• Contributes to team effort by accomplishing related results as Needed
.__________ __________

EDUCATIONAL QUALIFICATION

2019-2025. IVANO-FRANKVISKS NATIONAL MEDICAL UNIVERSITY UNIVERSITY, UKRAINE
. Doctor of Medicine.

2016-2019. LIVING WORD ACADEMY SECONDARY, NKWERRE, NIGERIA.
SENIOR SECONDARY SCHOOL CERTIFICATE
2013-2016. LIVING WORD ACADEMY SECONDARY, NKWERRE, NIGERIA
JUNIOR SECONDARY SCHOOL CERTIFICATION
2006. LIVING WORD ACADEMY PRIMARY, NIGERIA

PERSONAL DETAILS

• State of Origin: Imo State,Nigeria.
• Gender: Female
• Marital status: Single

LANGUAGES SPOKEN

• English- Native speaker
• Ukrainian- B1
• Igbo-Native Speaker
• Portuguese-C1
__________

INTERESTS & HOBBIES

Reading, Traveling, Music, Cooking, Drawing, Editing, Cleaning,