Eva

KONOVALOVA EVA
Dispatcher / Customer Support Specialist (21 y.o)
Customer Service • Team Coordination • CRM and Planning
Contacts: [відкрити контакти](див. вище в блоці «контактна інформація») • telegram: @eevynk • [відкрити контакти](див. вище в блоці «контактна інформація») • Slovakia
ABOUT ME
A dispatcher and customer support specialist with experience coordinating field teams in the U.S. market. I handled requests for cleaning and handyman services, communicated with customers in English over the phone and via email, managed schedules, negotiated prices, and resolved unusual situations. I quickly master digital tools, pay close attention to detail, and am able to independently organize work processes.
MAIN SKILLS
• Customer support: phone calls, chats, email, clarifying inquiries, and follow-ups.
• Dispatching: assigning service providers, monitoring schedules, rescheduling, and confirming orders.
• Handling objections, complaints, and conflict situations; professional de-escalation.
• CRM and services: Housecall Pro, Turno, Thumbtack, Taskbird, Google Sheets.
• Preparing preliminary estimates, agreeing on the scope of work and service costs.
• Multitasking, data accuracy, prioritization, and quick adaptation to new systems.
EXPERIENCE
Coordinator of Cleaning and Handyman Services | PCS24 (USA)
August–October 2026 • 2 months
• Coordinated a team of 5 cleaners and 2 handymen: assigned jobs based on availability, location, and type of work.
• Processed new and repeat requests from Thumbtack and Turno, and supported clients from their initial inquiry through the completion of the service.
• Communicated with English-speaking clients by phone and via email: clarified needs, and agreed on times, terms, and costs.
• Managed schedules, order statuses, and spreadsheets in Google Sheets; used Housecall Pro and Taskbird to organize operations.
• Promptly resolved issues related to rescheduling, late arrivals, order changes, complaints, and return visits.
• Prepared cost estimates, coordinated additional work, and served as a liaison between clients and service providers.
3D Artist | Freelance / Project-Based Work
2023- 2026 • 3 years
• Communicated with clients, gathered requirements, and coordinated revisions and deadlines.
• Independently planned several concurrent projects, met deadlines, and learned new software.
EDUCATION
High School Diploma (Ukraine)
LANGUAGES
Ukrainian and Russian — fluent. • English — B2.