Контактна інформація

Шукач приховав свої особисті дані, але ви зможете надіслати йому повідомлення або запропонувати вакансію, якщо відкриєте контакти.

Досвід роботи

Customer Care

з 02.2019 по нині (5 років 4 місяці)
IT

- Working in CRM with a huge client database
- Solving issues via phone, chats, emails
- Direct communication with USA, CA, AU and OAE clients
- Orders scheduling
- Working with service complaints and feedbacks, ensure
customers' satisfaction

- Working with cold and hot traffic
- Product selling via phone and facebook chats
- Follow up customers
- Assistance in orders placing

Hostess

з 01.2018 по 06.2018 (5 місяців)
Vapiano, Львів (Hotel and restaurant industry)

- Meet&Greeting
- Responsibility of the restaurant's money
- Carrying out the bookkeeping restaurant
- Filling in the documents
- Preparation of money for collection in the bank
- Filling schedules

Event Oranizer

з 09.2016 по 08.2019 (2 роки 11 місяців)
BOARD OF EUROPEAN STUDENTS OF TECHNOLOGY (NON PROFIT ORGANIZATION), Львів (Educational Courses for Foreigners)

- Marketing Communication Responsible of Educational Course on
Technology (Food&Alcohol industry), 2017
- Logistics Responsible for Ukrainian-Spanish-Swedish Cultural
Exchange, 2018
- Main Organiser of Educational Course on Technology
(Architecture&Culture field), 2019

Manager

з 07.2016 по 01.2018 (1 рік 6 місяців)
Trasynka Eco-Complex, Львів (Hotel and restaurant industry)

- Responsibility for the money of restaurant and hotel
- Managing bookings, guest's arrivals, and departures,
accommodation
- Responsible for stuff and products orderings
- Filling schedules and checking the quality of work

Освіта

NATIONAL UNIVERSITY LVIV POLYTECHNIC

Applied Linguistics (Japanese, English), Львів
Незакінчена вища, з 2016 по 2020 (3 роки 9 місяців)

- Translator-Interpreter
- Researches in Contrastive Linguistics and Psycholinguistics,
Sociolinguistics areas
- Organization of automated translation systems, databases
- Studying linguistic and graphic aspects of WEB-design
- Studying the culture of Japan, UK, USA

Додаткова освіта та сертифікати

LOGOS IT ACADEMY

2018, 2 місяці

Знання мов

• Російська — вільно
• Українська — вільно
• Англійська — просунутий

Додаткова інформація

Profile

The 21-year-old student of Lviv Polytechnic NU's Institute of
Computer Sciences and Information Technologies.

3-year volunteer of non-profit Student Organisation BEST
specialized in project realization (such a Job Fairs, Engineer
Competitions, Educational Courses for the students from
European Universities, Hackathons, Speaking Clubs, etc).

Have 4 years of experience in Hotel&Restaurant surroundings
and IT field.

Have a huge experience in self-traveling planning (already visited 13 countries).

Areas of Expertise:
- Attention to Detail
- Bilingual Customer Support
- Time Management
- Interpersonal Skills
- Complaint Resolution
- Patience
- Problem Solving
- Cross Selling / Up-Selling
- Building Customer Loyalty

Languages:
Ukrainian *****
Russian *****
English ****
Japanese **