Контактна інформація

Шукач вказав телефон та ел. пошту.

Отримати контакти цього кандидата можна на сторінці https://www.work.ua/resumes/6407008

Додаткова інформація

Anastasiia Tsyliuryk

Nationality/ Gender: Ukrainian/ female
Country & City of Residence: Ukraine/ Lviv
Date & Place of birth: 20.12.1993/ Ukraine, Vinnytsia
Age/Height/Weight: 29/ 180 cm/ 58 kg
Status/No. Children & Age: single/ none

Summary
Highly organized, detail-oriented and independent, able to effectively coordinate responsibilities to accomplish multiple tasks and projects with timeliness and creativity, as well as stay calm under pressure.
Education
Bachelor of Science: Philology, 2015
Ivan Franko National University, Lviv, Ukraine

Languages
English – fluent writing, reading, speaking;
German – fluent writing, reading;
Ukrainian – native language;
Russian – native language.
Work History
Supervisor of OTA Support
September 2022 to current
Lufthansa Group - Lviv, Ukraine.

Supervisor of Customer Service Team
December 2016 to September 2022.
Austrian Airlines – Lviv, Ukraine.

Senior Agent of Customer Service Team
May 2016 to December 2016
Austrian Airlines – Lviv, Ukraine.

Customer Support Representative
June 2015 to May 2016
Austrian Airlines – Lviv, Ukraine.

Language Tutor
December 2013 to May 2014
Lviv, Ukraine.

Sales Assistant
June 2012 – October 2012
Megasport – Lviv, Ukraine.

Responsibilities

Supervisor of Customer Service Team - accomplish department objectives by supervising staff; organizing and monitoring work process. Maintain staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. Accomplish staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results; conducting training; implementing enforcing systems, policies, and procedures. Maintain safe and healthy work environment by establishing and enforcing organization standards; adhering to legal regulations. Complete operations by developing schedules; assigning and monitoring work; gathering resources; implementing productivity standards; resolving operations problems; maintaining reference manuals; implementing new procedures. Provide quality service by enforcing quality and customer service standards. Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications. Contribute to team effort by accomplishing related results as needed.
Customer Support Representative - dealing with customers from USA&Canada as well as from European countries, booking flights for them, finding the appropriate solution on their issues. Effectively manage large amounts of incoming calls, generate sales leads, identify and assess customers’ needs to achieve satisfaction, build sustainable relationships of trust through open and interactive communication, provide accurate, valid and complete information by using the right methods/tools, meet personal/team sales targets and call handling quotas, handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution, keep records of customer interactions, process customer accounts and file documents, follow communication procedures, guidelines and policies.
Language Tutor - to set regular homework and return it promptly, in all cases offer students constructive feedback on their work; to conduct agreed oral and written assessments in line with requirements of the integrated programme and with reference to the language co-ordinators; to meet deadlines and communicate with language co-ordinators when necessary;
Sales Assistant - greeting customers who enter the shop, be involved in stock control and management, assisting shoppers to find the goods and products they are looking for, being responsible for processing cash and card payments, stocking shelves with merchandise, answering queries from customers, reporting discrepancies and problems to the supervisor, giving advice and guidance on product selection to customers, balancing cash registers with receipts, dealing with customer refunds, dealing with customer complaints, attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc. Keeping up to date with special promotions and putting up displays.

Skills
Active listening skills;
Strong organizational skills;
Seasoned in conflict resolution;
Sharp problem solver;
Energetic work attitude;
Telephone inquires specialist;
Adaptive team player;
Safety-oriented;
Skilled multi-tasker;
Active participation in events, plans and groups;
Teaching, tutoring and counseling;
Classroom management;
Effectively work with parents;
Compelling leadership skills;
Goal-oriented.